Service Delivery Support Administrator

Evri; Coventry; Hybrid; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Bonus & benefits

Hybrid working

Flexible benefits

Job summary

Evri is seeking a Service Delivery Support Administrator in Coventry to join the Premium side of the business. The role is hybrid, permanent, and offers a salary of £26,000–£28,000 with bonus and benefits. You will support the Account Management team, investigate delays, and ensure accurate records across systems.

You will use Excel and Salesforce to generate reports, analyze trends, and contribute to service reviews while driving customer satisfaction and operational efficiency.

Qualifications

• Experience in logistics, transport, or parcel customer service.
• Strong Excel data manipulation and reporting skills.
• Experience with Salesforce or similar CRM systems.
• Attention to detail and organizational abilities.
• Good numeracy and analytical skills; driving licence desirable.

Responsibilities

• Support Account Managers with day-to-day service delivery and administration.
• Investigate parcel delays and depot-related enquiries.
• Coordinate resolutions across Operations, Customer Services, Commercial, and Finance.
• Maintain accurate customer records across internal systems.
• Produce reports and analyse service data using Excel and Salesforce.
• Support service reviews and track actions.
• Build internal stakeholder relationships to facilitate communication.

Skills

Excel

Pivot Tables

Data analysis

Attention to detail

Communication skills

Tools

Salesforce

Job description

Job Title: Service Delivery Support Administrator

Salary: £26,000 to £28,000 plus bonus & benefits

Location: Coventry (hybrid working pattern)

Type: Permanent

What You'll Do

As an Service Delivery Support Administrator, you'll provide operational, commercial, and administrative support to our Account Management team. You'll be responsible for investigating parcel delays, depot-related issues, service concerns, and transactional queries while ensuring customer accounts and internal systems are maintained accurately.

Using Excel and Salesforce, you'll produce reports, analyse trends, support service reviews, and help deliver a best-in-class customer experience. Please note this role sits on the Evri Premium side of the business.

Key Responsibilities:

• Support Account Managers with day-to-day service delivery, administration, and customer account activities.
• Investigate parcel delays, service concerns, transactional issues, and depot-related enquiries.
• Coordinate resolutions with Operations, Customer Services, Commercial, and Finance teams.
• Maintain accurate customer records and account information across internal systems.
• Monitor and manage outstanding actions to ensure service level commitments are met.
• Produce reports and analyse service-related data using Excel and Salesforce.
• Support customer service reviews through data gathering, reporting, and action tracking.
• Liaise with depot teams to identify root causes of operational issues and help drive resolution.
• Provide commercial and administrative support to customer retention and growth initiatives.
• Identify process improvements and opportunities to enhance operational efficiency.
• Build strong internal stakeholder relationships to facilitate effective communication and issue resolution.

What We Can Offer You:

• Up to 33 days annual leave (including Bank Holidays)
• Career progression opportunities
• Flexible, inclusive benefits including shopping vouchers, insurance, and healthcare
• A culture where people are encouraged, supported, and valued

What You're Looking For:

• Previous experience within a logistics, transport, parcel, customer service, sales support, or commercial administration environment.
• Strong Excel skills, including the ability to manipulate data and create reports.
• Experience using Salesforce or similar CRM systems would be advantageous.
• Knowledge of Pivot Tables and reporting tools is desirable.
• Excellent attention to detail and strong organisational skills.
• Ability to investigate issues, identify root causes, and coordinate resolutions.
• Strong communication skills with the confidence to engage with a variety of internal stakeholders.
• A proactive and customer-focused mindset.
• Good educational background with strong numeracy and analytical skills.
• Full UK driving licence desirable (travel to operational sites will be required)