Service Delivery Coordinator

Pertemps North Midlands; Lea Marston CP; On-site; GBP 27,000 - 33,000; Full time

Job summary

Pertemps North Midlands is seeking a proactive Service Delivery Coordinator to join our fast-paced operations team. You’ll be the central link between customers, internal departments, warehouse operations, and 3PLs, ensuring orders are fulfilled accurately and on time with exceptional service.

Key duties include coordinating across teams, handling order processing, shipping docs, quotations, POs, and invoicing support, while driving improvements and maintaining strong supplier relationships.

Qualifications

• Experience in a customer service, service delivery, logistics, or operations coordination role.
• Strong problem-solving and decision-making skills.
• Excellent written and verbal communication abilities.
• Confidence using Microsoft Office, particularly Excel, alongside other business systems.
• Outstanding attention to detail and the ability to manage multiple tasks simultaneously.
• Strong relationship-building skills with both customers and internal stakeholders.
• A collaborative, positive approach with a commitment to continuous improvement.
• The ability to remain calm under pressure while maintaining high service standards.

Responsibilities

• Oversee end-to-end logistics, ensure orders fulfilled on time and to high standard.
• Coordinate daily activities across teams, monitor progress, resolve issues.
• Manage order processing, prepare shipping docs, coordinate with warehouse and 3PL.
• Support key customer accounts, raise quotations, manage purchase orders, assist invoicing.
• Collaborate with operations, sales, finance, logistics to improve service.
• Support meetings, contribute to project delivery, help exceed service levels.
• Drive continuous improvement and monitor performance.

Skills

Customer service

Service delivery

Logistics coordination

Organisational skills

Communication

Excel

Attention to detail

Relationship-building

Problem solving

Tools

Excel

Job description

Temp-to-perm opportunity with progression plan

Favourable daytime hours

Forward-thinking company with community spirit

Deliver Exceptional Customer Experiences

We're looking for a proactive and highly organised Service Delivery Coordinator to join a fast-paced, customer-focused operations team. This is an exciting opportunity for someone who thrives on building relationships, solving problems, and ensuring customers receive a seamless, high-quality support from order placement through to successful delivery.

As a key member of the Service Delivery team, you'll act as the central point of coordination between customers, internal departments, warehouse operations, and third-party logistics providers. Your ability to manage multiple priorities, communicate effectively, and maintain exceptional attention to detail will directly contribute to customer satisfaction and business success.

What You'll Be Doing

In this varied and rewarding role, you'll oversee the end-to-end logistics process, ensuring customer orders are fulfilled accurately, on time, and to the highest standard. You'll coordinate daily activities across multiple teams, monitor order progress, resolve issues proactively, and keep customers informed every step of the way.

Your responsibilities will include managing order processing, preparing shipping documentation, coordinating with warehouse and logistics partners, tracking deliveries, and ensuring inventory and order information remains accurate. You'll also support key customer accounts, raise quotations, manage purchase orders, and assist with invoicing processes where required.

Collaboration is at the heart of this role. You'll work closely with colleagues across operations, sales, finance, and logistics to resolve challenges quickly, improve service delivery, and identify opportunities to enhance efficiency. You'll also support customer meetings, contribute to project delivery, and help ensure service levels consistently exceed expectations.

Beyond day-to-day coordination, you'll play an active role in continuous improvement. You'll review existing processes, identify opportunities to streamline workflows, contribute to operational improvements, and support internal quality, health and safety, and environmental standards. You'll also assist in monitoring logistics performance, managing supplier relationships, and producing reports that help drive informed business decisions.

What We're Looking For

We're seeking one with excellent organisational skills, strong commercial awareness, and a genuine passion for delivering outstanding customer service. You'll be comfortable working in a fast-moving environment where priorities can change quickly and where effective communication is essential.

You’ll ideally bring:

• Experience in a customer service, service delivery, logistics, or operations coordination role.
• Strong problem-solving and decision-making skills.
• Excellent written and verbal communication abilities.
• Confidence using Microsoft Office, particularly Excel, alongside other business systems.
• Outstanding attention to detail and the ability to manage multiple tasks simultaneously.
• Strong relationship-building skills with both customers and internal stakeholders.
• A collaborative, positive approach with a commitment to continuous improvement.
• The ability to remain calm under pressure while maintaining high service standards.
• Experience within telecommunications, technology, logistics, or a similar operational environment would be highly advantageous, although candidates from other service-led industries are encouraged to apply.

Why Join Us?

You'll become part of a supportive, collaborative organisation that values initiative, professional development, and continuous improvement. We believe our people are our greatest strength and encourage individuals to contribute ideas, develop new skills, and take ownership of their work.

An attractive annual salary of £30,001.63, equating to £15.39 per hour.

If you're passionate about delivering exceptional customer experiences, enjoy working with a wide range of stakeholders, and want to make a genuine impact within a growing organisation, we'd love to hear from you