Customer Service Administrator

Cameo Consultancy (Recruitment) Limited; Banbury; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Annual bonus up to £1000

Full training

Development opportunities

Job summary

Cameo Consultancy (Recruitment) Limited in Banbury is seeking a Customer Service Administrator to join a busy logistics team on a full-time, on-site basis. You'll handle telephone and email enquiries, book deliveries and manage key accounts, delivering first-class service while working closely with the transport team.

The role offers a salary of up to £27,800 with an annual bonus of up to £1,000, plus a supportive environment, full training and development opportunities as the company continues

Qualifications

• Experience in a fast-paced office environment.
• Strong IT skills with MS Office applications.
• Excellent verbal and written communication.

Responsibilities

• Booking deliveries and liaising with the transport team.
• Answering customer queries via phone and email.
• Managing key accounts and processing orders accurately.
• Handling general administration duties.

Skills

Confident customer service

Fast paced environment

Methodical workload management

Office administration

MS Office

Excellent communication

Multi-tasking

Attention to detail

Adaptability

Tools

MS Office

Job description

As Customer Service Administrator you will be joining a highly successful logistics business located in Banbury. Based onsite the role is full time and permanent. With a salary of up to circa £27800 (£1000 annual bonus) you'll be working as part of a supportive and friendly team. The role is telephone and email-based handling enquiries, booking in deliveries, managing key accounts providing first class customer service.

Key Accountabilities for the Customer Service Administrator:

• Booking in deliveries, working with the transport team
• Answering queries for customers and key accounts, solving any issues
• Taking calls from customers and field based team
• Responding to emails
• Tracking all deliveries ensuring all paperwork and saved
• Processing all orders accurately
• Managing portfolio of accounts
• Other general administration

Key Skills Required for the Customer Service Administrator:

• Confident customer service skills
• Experience of working in a fast paced environment
• Methodical approach used to managing a busy workload
• Administration experience within an office environment
• Solid IT skills including MS Office
• Excellent communications skills
• Organised approach to work, able to work on multiple tasks at the same time
• High levels of accuracy and attention to detail
• Adaptable in a changing environment

What's in it for you?

• Salary of up to circa £27800
• Annual bonus of up to £1000
• 00 am to 5.00 pm Mon - Fri
• Large, modern open plan office
• Supportive team
• Full training
• Development and progression opportunities, the company is growing.