Customer Service Administrator

Confidential; Banbury; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Annual bonus up to £1,000

Full training

Development and progression

Modern open plan office

Job summary

Confidential in Banbury is seeking a Customer Service Administrator to join a busy logistics team on site. The role is full time and permanent, with a salary up to circa £27,800 plus a £1,000 annual bonus, and is focused on telephone and email enquiries, deliveries, and key accounts administration.

You will handle bookings with the transport team, answer customer queries, process orders, and maintain accurate records.

Qualifications

• Confident customer service skills.
• Experience in a fast-paced environment.
• Methodical approach to busy workloads.
• Administration experience in an office.
• Strong IT skills including MS Office.
• Excellent communication skills.
• Organised and able to multitask.
• High levels of accuracy and attention to detail.
• Adaptable in a changing environment.

Responsibilities

• Booking in deliveries, working with the transport team.
• Answering queries for customers and key accounts, solving issues.
• Taking calls from customers and field based team.
• Responding to emails.
• Tracking all deliveries ensuring all paperwork is saved.
• Processing all orders accurately.
• Managing a portfolio of accounts.
• Other general administration.

Skills

Customer service

Fast-paced environment

Organisation / multitasking

Administration experience

MS Office

Excellent communication

Attention to detail

Adaptable

Job description

As Customer Service Administrator you will be joining a highly successful logistics business located in Banbury. Based onsite the role is full time and permanent. With a salary of up to circa 27800 ( 1000 annual bonus) you'll be working as part of a supportive and friendly team. The role is telephone and email-based handling enquiries, booking in deliveries, managing key accounts providing first class customer service.

Key Accountabilities for the Customer Service Administrator:

• Booking in deliveries, working with the transport team
• Answering queries for customers and key accounts, solving any issues
• Taking calls from customers and field based team
• Responding to emails
• Tracking all deliveries ensuring all paperwork and saved
• Processing all orders accurately
• Managing portfolio of accounts
• Other general administration

Key Skills Required for the Customer Service Administrator:

• Confident customer service skills
• Experience of working in a fast paced environment
• Methodical approach used to managing a busy workload
• Administration experience within an office environment
• Solid IT skills including MS Office
• Excellent communications skills
• Organised approach to work, able to work on multiple tasks at the same time
• High levels of accuracy and attention to detail
• Adaptable in a changing environment

What's in it for you?

• Salary of up to circa 27800
• Annual bonus of up to 1000
• 00 am to 5.00 pm Mon - Fri
• Large, modern open plan office
• Supportive team
• Full training
• Development and progression opportunities, the company is growing.