Hybrid Service Delivery & Reporting Specialist

Evri; Coventry; Híbrido; GBP 26.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus & benefits

Hybrid working

Flexible benefits

Descripción de la vacante

Evri is seeking a Service Delivery Support Administrator in Coventry to join the Premium side of the business. The role is hybrid, permanent, and offers a salary of £26,000–£28,000 with bonus and benefits. You will support the Account Management team, investigate delays, and ensure accurate records across systems.

You will use Excel and Salesforce to generate reports, analyze trends, and contribute to service reviews while driving customer satisfaction and operational efficiency.

Formación

• Experience in logistics, transport, or parcel customer service.
• Strong Excel data manipulation and reporting skills.
• Experience with Salesforce or similar CRM systems.
• Attention to detail and organizational abilities.
• Good numeracy and analytical skills; driving licence desirable.

Responsabilidades

• Support Account Managers with day-to-day service delivery and administration.
• Investigate parcel delays and depot-related enquiries.
• Coordinate resolutions across Operations, Customer Services, Commercial, and Finance.
• Maintain accurate customer records across internal systems.
• Produce reports and analyse service data using Excel and Salesforce.
• Support service reviews and track actions.
• Build internal stakeholder relationships to facilitate communication.

Conocimientos

Excel

Pivot Tables

Data analysis

Attention to detail

Communication skills

Herramientas

Salesforce

Descripción del empleo

Evri is seeking a Service Delivery Support Administrator in Coventry to join the Premium side of the business. The role is hybrid, permanent, and offers a salary of £26,000–£28,000 with bonus and benefits. You will support the Account Management team, investigate delays, and ensure accurate records across systems.

You will use Excel and Salesforce to generate reports, analyze trends, and contribute to service reviews while driving customer satisfaction and operational efficiency.