Service Delivery Manager - Glasgow

GAP Group Limited; Glasgow; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Service Delivery Manager to enhance operational efficiency within their Events Division. This role is pivotal in ensuring the smooth execution of event contracts, managing logistics, and optimizing resource allocation. The ideal candidate will possess exceptional communication skills and a strong background in operational processes, particularly within the hire sector. Join a dynamic team dedicated to delivering top-notch service and enjoy a range of benefits, including a competitive salary, generous leave, and opportunities for professional growth. If you thrive in high-pressure environments and are eager to make an impact, this opportunity is for you.

Benefits

Competitive salary and bonus scheme

Up to 25 days annual leave plus bank holidays

Option to buy up to 5 days additional leave

Contributory Pension Scheme

Life Assurance

Employee Welfare Fund

Cycle to Work Scheme

Health & Wellness initiatives

Qualifications

• Exceptional communication skills and ability to work under pressure.
• Experience in operational processes and logistics planning.

Responsibilities

• Support operational team for seamless execution of event contracts.
• Drive efficiencies and improve overall service delivery.

Skills

Verbal Communication

Written Communication

Operational Process Improvement

MS Office Skills

Stakeholder Management

Education

Experience in Hire Sector

Knowledge of Outdoor Events Industry

Job description

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About The Role

The Role

Our team is the best in the industry – is it time for you to join us?

The Role

Our Events Division combines the expertise of all GAP divisions to provide a one stop shop to supply the Events industry across the UK with all their equipment requirements.

The Service Delivery Manager will support the operational team to ensure the seamless execution of event contracts. The main focus of the role will be to drive efficiencies and improve the overall service delivery within the division.

You will assist with daily operational activities including logistics planning, team scheduling and resource allocation and provide direct support to the operations team in resolving operational challenges, ongoing issues and queries. You will be the point of contact for depots, ensuring clear communications and accuracy in the allocation of resources and monitor rehire related issues, ensuring all rehire invoice queries are resolved within 7 days of receipt. You will also be involved in sourcing and ordering consumables and arranging labour resources for events when required.

About You

Successful applicants should demonstrate the following:

• Exceptional verbal and written communications skills
• The ability to work to tight deadlines in a high pressure environment
• The desire and ability to continually improve operational processes
• Excellent MS Office skills and strong reporting experience
• Strong stakeholder management skills with the ability to build relationships with suppliers and other stakeholders
• Previous experience in the hire sector would be highly advantageous as would a knowledge of the outdoor events industry
  
  

About Us

GAP Hire Solutions now has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further. As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays, a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.

Benefits Include

• Competitive salary and bonus scheme
• Up to 25 days annual leave plus bank holidays
• The option to buy up to 5 days additional leave
• Contributory Pension Scheme
• Life Assurance
• Employee Welfare Fund (Company-funded social events)
• Cycle to Work Scheme
• Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab, Eye Tests)
  
  

So, what next?

If you fit the profile and are up for the challenge, we would love to hear from you!

To apply, all you need to do is upload your CV and complete our short application form and we'll take it from there.

GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Contract

Job function

• Job function

  Project Management and Information Technology

• Industries

  Construction

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