Information Technology Service Delivery Manager

JR United Kingdom; City of Edinburgh; Hybrid; GBP 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Service Delivery Manager to oversee the full service lifecycle. This pivotal role involves ensuring system reliability, incident management, and performance monitoring within a dynamic financial services environment. The ideal candidate will possess a strong background in IT service management and thrive under pressure, driving continuous improvement initiatives. Join a forward-thinking team where your contributions will enhance the stability and performance of critical technology systems, making a significant impact in a regulated sector. This is a fantastic opportunity for someone passionate about IT service delivery.

Qualifications

• Experience in service delivery management or incident management.
• Strong understanding of IT audits and compliance.

Responsibilities

• Manage incidents and ensure system reliability and SLAs.
• Collaborate with infrastructure and risk teams for service optimisation.

Skills

Incident Management

System Reliability

Performance Monitoring

Service Optimisation

Cross-functional Collaboration

Data-driven Thinking

Continuous Improvement

Education

Bachelor's Degree in IT or related field

Job description

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Information Technology Service Delivery Manager, Edinburgh

Client:

McFall Recruitment Limited

Location:

Edinburgh, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

Service Delivery Manager

Location: Edinburgh or Glasgow (Hybrid) | Type: Permanent | Sector: Financial Services | Salary: Competitive + Benefits

McFall Recruitment is partnering with a leading financial services client to find a Service Delivery Manager who will play a key role in safeguarding the health, stability, and performance of their technology estate.

This is a high-impact role owning the full service lifecycle — from proactive monitoring and incident response to audit readiness, stakeholder communication, and continuous improvement.

What You’ll Be Doing

• Incident management, system reliability, and SLAs
• Performance monitoring and service optimisation
• Cross-functional collaboration with infrastructure, change, and risk teams
• IT audits, patching, certificate management, and contracts
• Delivering IT projects aligned with business strategy

Who We’re Looking For

An experienced Service Delivery, SRE, or Incident Management professional who thrives under pressure, brings data-driven thinking, and is passionate about continuous improvement. Experience in financial services or regulated environments is a strong plus.