Service Delivery Manager

Head Resourcing; City of Edinburgh; On-site; GBP 50,000 - 80,000; Full time

Job summary

An established industry player in financial services is seeking a talented Service Delivery Manager to oversee system health and ensure reliability across their platforms. In this pivotal role, you will engage in incident management, system reliability engineering, and stakeholder engagement, ensuring that services remain performant and continuously improve. This opportunity is perfect for someone with a strong ITIL background and proficiency in tools like Jira and Confluence. Join a dynamic team and make a significant impact in a supportive environment focused on excellence.

Qualifications

• ITIL v4 Foundation certification is essential for this role.
• Strong understanding of infrastructure components is required.

Responsibilities

• Ensure system performance and scalability through proactive monitoring.
• Manage critical incidents and coordinate with resolution teams.

Skills

ITIL v4 Foundation certification

Production system health management

Infrastructure components understanding

Jira proficiency

Confluence proficiency

Project management skills

Tools

Jira

Confluence

Job description

This range is provided by Head Resourcing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Head Resourcing

Head Resourcing is pleased to be working with our financial services client to recruit a talented Service Delivery Manager. Our client provides a range of outsourced investment services to private banks, advisory businesses, and wealth managers, with offices in Edinburgh and Glasgow.

This is a new role within our client’s structure to fill critical gaps and oversee system health across their platforms. The successful candidate will combine incident management, system reliability engineering, and stakeholder engagement to ensure our clients’ services are reliable, performant, and continually improving.

Key Responsibilities:

1. Ensure system performance and scalability through proactive monitoring and automation.
2. Identify and address bottlenecks to optimize system performance.
3. Monitor performance against SLAs.
4. Build and maintain strong relationships with internal and external stakeholders.
5. Manage critical incidents, coordinate with resolution teams, and communicate effectively with relevant stakeholders.
6. Oversee timely application of patches to ensure security and stability.
7. Manage IT-related contracts.

Key Skills:

• ITIL v4 Foundation certification.
• Ownership of production system health, monitoring, and alerting.
• Strong understanding of infrastructure components.
• Proficiency with Jira and Confluence for incident, change, and knowledge management.
• Confident project management skills.

This is an excellent opportunity. If you’re interested in learning more, please apply today!

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Information Services