Service Delivery Manager

Head Resourcing Ltd; City of Edinburgh; Hybrid; GBP 65,000 - 75,000; Full time

Job summary

An innovative financial services client is seeking a skilled Service Delivery Manager to enhance system reliability and performance. This hybrid role involves proactive monitoring, incident management, and stakeholder engagement to ensure top-notch service delivery across platforms. The successful candidate will play a pivotal role in optimizing system performance, overseeing critical incidents, and maintaining strong relationships with both internal and external stakeholders. If you are ready to take on this exciting challenge and contribute to a dynamic team, we encourage you to apply today!

Qualifications

• Experience in managing service delivery in a hybrid environment.
• Strong background in incident management and system reliability.

Responsibilities

• Ensure system performance and scalability through monitoring.
• Build relationships with stakeholders and manage critical incidents.

Skills

ITIL v4 Foundation

Production system health ownership

Infrastructure components knowledge

Jira usage

Confluence usage

Project management

Tools

Jira

Confluence

Job description

Service Delivery Manager

£65,000 - £75,000
Edinburgh / Glasgow - hybrid

Head Resourcing are pleased to be working with our financial services client as they look to recruit a talented Service Delivery Manager. Our client provides a range of outsourced investment services to private banks, advisory businesses, and wealth managers and have offices in both Edinburgh and Glasgow.

This is a new role within our client's structure to fill critical gaps and own system health across their platforms. The successful applicant will combine incident management, system reliability engineering and stakeholder engagement to ensure our clients services are reliable, performant, and continually improving.

Key Responsibilities:
* Ensure performance and scalability of systems through proactive monitoring and automation
* Optimise system performance by identifying and addressing bottlenecks
* Monitor performance against SLAs
* Build and maintain strong relationships with internal and external stakeholders
* Take control of critical incidents, coordinate with resolution teams, and ensure effective communication with relevant stakeholders
* Oversee timely application of patches to systems and software to ensure security and stability
* Manage IT-related contracts

Key Skills:
* ITIL v4 Foundation
* Be able to demonstrate ownership of production system health, monitoring, and alerting
* Strong grasp of infrastructure components
* Competent Jira and Confluence user for incident, change and knowledge management
* Confident approach to project management

This is an excellent opportunity and if it's something you'd like to find out more about, please apply today!