Service Delivery Manager

JR United Kingdom; City of Edinburgh; On-site; GBP 45,000 - 70,000; Full time

Job summary

An established industry player in financial services is seeking a talented Service Delivery Manager to enhance system reliability and performance. This new role is pivotal in ensuring that services provided to private banks and wealth managers are both reliable and continually improving. The successful candidate will engage in incident management and stakeholder communication, while also overseeing system health and performance monitoring. This is an excellent opportunity to make a significant impact in a dynamic environment, driving improvements and ensuring operational excellence.

Qualifications

• Proven experience in managing production system health and monitoring.
• Strong understanding of infrastructure components and incident management.

Responsibilities

• Ensure system performance and scalability through monitoring and automation.
• Manage critical incidents and communicate effectively with stakeholders.

Skills

ITIL v4 Foundation

System Health Monitoring

Infrastructure Components Knowledge

Jira

Confluence

Project Management

Tools

Jira

Confluence

Job description

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Head Resourcing are pleased to be working with our financial services client as they look to recruit a talented Service Delivery Manager. Our client provides a range of outsourced investment services to private banks, advisory businesses, and wealth managers and have offices in both Edinburgh and Glasgow.

This is a new role within our client’s structure to fill critical gaps and own system health across their platforms. The successful applicant will combine incident management, system reliability engineering and stakeholder engagement to ensure our clients services are reliable, performant, and continually improving.

Key Responsibilities:

• Ensure performance and scalability of systems through proactive monitoring and automation
• Optimise system performance by identifying and addressing bottlenecks
• Monitor performance against SLAs
• Build and maintain strong relationships with internal and external stakeholders
• Take control of critical incidents, coordinate with resolution teams, and ensure effective communication with relevant stakeholders
• Oversee timely application of patches to systems and software to ensure security and stability
• Manage IT-related contracts

Key Skills:

• ITIL v4 Foundation
• Be able to demonstrate ownership of production system health, monitoring, and alerting
• Strong grasp of infrastructure components
• Competent Jira and Confluence user for incident, change and knowledge management
• Confident approach to project management

This is an excellent opportunity and if it’s something you’d like to find out more about, please apply today!