Service Delivery Manager

Barts Health NHS Trust; Greater London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A major healthcare provider in Greater London is looking for an experienced manager to oversee operational management in various departments including Dental and Ophthalmology. You will engage in financial management, ensure compliance with NHS standards, and lead a team to improve patient services. Experience in team management, operational workflows, and familiarity with NHS practices is essential. Join us in providing exceptional care and advancing our services within a busy teaching hospital environment.

Qualifications

• Evidence of CPD or further training in a junior management qualification.
• Degree or equivalent required.

Responsibilities

• Manage the day-to-day operations of multiple departments.
• Lead outpatient and theatre management activities.
• Handle financial management of a delegated budget.
• Ensure compliance with key performance indicators.

Skills

Management experience

Team management

Operational management

Service improvement

Patient care prioritization

Education

Degree or equivalent

CPD or junior management qualification

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

We are seeking applications from enthusiastic individuals to join this busy teaching hospital within the operational management team. This is an ideal career opportunity for anyone who is looking for a challenging opportunity to develop their existing skills, and to provide a first-class service to patients. The successful candidate will lead the day-to-day operational running of a portfolio of departments within Dental, OMFS and Ophthalmology Directorate as part of the Royal London Dental Hospital. The role is very busy and will include outpatient and theatre management, management of 18-week RTT, DM01 & cancer pathways, financial management of a delegated budget, general operational duties, service improvement and risk and governance management. The post holder will work closely with senior colleagues and clinicians to deliver exemplary care for our patients.

The role is based across the Royal London and Whipps Cross Hospital. You may be asked to attend other Barts Health NHS Trust sites as the service requires.

The Royal London Dental Hospitals offers a range of specialist Level 3 dental, ophthalmology and oral and maxillofacial services to North-East London. We also are a major trauma centre running a specialist oral and maxillofacial trauma service.

Main duties of the job

You will lead the day-to-day management a delegated portfolio of services. This will include RTT and cancer waiting list management, management and development of admin and clerical staff, management of rotas and timetables for clinicians in your portfolio of services and optimizing outpatient and theatre productivity in your portfolio of services, management of complaints and concerns raised by staff and patients, management of clinical incidents, audit and monitor the team against key performance indicators and maintain good team morale and culture.

This role will work closely with the patient pathway coordinators for dental services, the undergraduate dental team, service management teams, consultants, resident and trust-appointed dentists, dental nurse managers, QMUL colleagues. The role will be based between the Royal London Dental Hospital in Whitechapel and Whipps Cross University Hospital, but you may be expected to work at other Barts Health or Dental Outreach sites as part of the Dental Hospital Network.

Working in adherence to the Trust Access Policy, Governance and local Standard Operating Procedures at all times, the post holder will liaise with a number of key stakeholders to ensure the Outpatient booking process is efficient and fit for purpose, and that patients are able to access our services and receive expert clinical care.

About us

Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

Person Specification

Qualifications

• Evidence of CPD or further training in a junior management qualification
• Degree or equivalent

Experience

• Experience of the NHS
• Junior experience at management
• Experience of managing teams.
• Experience managing key NHS administrative workflows.
• Experience managing NHS waiting time targets and identifying ways to improve performance.
• Demonstrable experience of service improvement.
• Experience of managing HR policies such as sickness, disciplinary and capability.
• Experience of working in large, multidisciplinary services with complex patient pathways.
• Experience managing an admin rota and maintaining safe staffing levels
• Experience of managing and responding to patient enquiries, concerns and complaints
• Demonstrable experience of providing teaching and training to junior team members.
• Experience of managing doctors rotas.

Knowledge

• Knowledge of NHS pressures and funding flows
• Has a working knowledge of Microsoft Outlook, Word, Excel.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.