Service Delivery & Improvements Specialist

MMP Consultancy; Sevenoaks; On-site; GBP 36,000; Full time

Job summary

A consultancy in the UK is seeking a Service Delivery and Improvements Officer for a permanent role based in Kent. The successful candidate will be responsible for creating and managing service plans to ensure compliance inspections are conducted timely. They will track compliance, coordinate heating installations, and manage relationships with external partners. Strong customer service skills and experience in project management are essential for this role. The position offers a competitive salary of £35,093 per annum.

Qualifications

• Experience of working in a customer-facing service.
• Demonstrable experience of prioritizing competing commitments.
• Excellent organizational skills with the ability to meet tight timescales.

Responsibilities

• Create and manage service plans for compliance inspections.
• Track and manage out-of-date compliance.
• Coordinate heating installation programme schedules.

Skills

Customer service experience

Clear communication skills

Organizational skills

Decision-making ability

Project planning experience

Tools

Microsoft Office

In-house systems

Job description

A consultancy in the UK is seeking a Service Delivery and Improvements Officer for a permanent role based in Kent. The successful candidate will be responsible for creating and managing service plans to ensure compliance inspections are conducted timely. They will track compliance, coordinate heating installations, and manage relationships with external partners. Strong customer service skills and experience in project management are essential for this role. The position offers a competitive salary of £35,093 per annum.