Service Delivery Coordinator — Customer Support

Confidential; Radcliffe; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Competitive salary & benefits

Full-time permanent position

Office-based in Radcliffe

Comprehensive training and support

Friendly, collaborative team

Career development opportunities

Job summary

Confidential is hiring a Customer Service Coordinator to act as a central contact for customers, suppliers and internal teams. You will help schedule, complete and quality-check jobs, liaising with contractors to ensure timely delivery from our Radcliffe office.

The role is office-based with a strong emphasis on communication, organisation and attention to detail. A minimum of two years in phone-based customer service and B2B experience is preferred.

Qualifications

• Two years of customer service experience in a phone-based role.
• Experience providing B2B customer service is preferred.
• Experience within the security industry or security operations is advantageous.
• Strong communication and relationship-building skills.
• Experience using spreadsheets and maintaining accurate records.

Responsibilities

• Book and coordinate work requests on behalf of customers.
• Liaise with local suppliers and contractors to arrange job completion.
• Monitor progress of ongoing work and provide updates.
• Review inspection reports and perform quality checks before issuing to customers.
• Maintain accurate records and update internal spreadsheets and systems.
• Resolve customer queries by phone and email.
• Work closely with colleagues to meet service levels and customer expectations.

Skills

Customer service

Communication

Organisation

Problem-solving

Tools

Spreadsheets

Job description

Confidential is hiring a Customer Service Coordinator to act as a central contact for customers, suppliers and internal teams. You will help schedule, complete and quality-check jobs, liaising with contractors to ensure timely delivery from our Radcliffe office.

The role is office-based with a strong emphasis on communication, organisation and attention to detail. A minimum of two years in phone-based customer service and B2B experience is preferred.