Service Delivery Coordinator

Confidential; Essex; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Full training and ongoing support

Career development opportunities

Join an experienced and supportiveteam

Stable, growing organisation

Competitive salary and benefits

Job summary

Confidential in Southend, Essex, is seeking a Service Coordinator to ensure engineers are scheduled efficiently and client requirements are met in a fast-paced environment.

You will receive full training, play a central role in coordinating with clients, engineers, subcontractors and internal teams, and support invoicing and reporting activities. The role is full-time, Monday to Friday, with a salary up to £28,000.

Qualifications

• Previous experience in administration, scheduling, coordination, planning, customer service, or operations support.
• Strong organisational skills with the ability to manage multiple tasks simultaneously.
• Excellent communication skills, both written and verbal.
• Good IT skills, including Microsoft Office and database systems.
• High level of attention to detail and accuracy.
• Ability to prioritise workload and work effectively under pressure.
• A positive, team-focused approach.
• Experience within facilities management, building services, engineering, maintenance, or compliance industries would be beneficial but is not essential.

Responsibilities

• Plan and schedule engineer's workloads to maximise efficiency.
• Coordinate jobs and service visits across multiple client sites.
• Liaise with customers to arrange appointments and confirm work schedules.
• Act as a central point of contact between clients, engineers, subcontractors, and internal teams.
• Ensure all works are booked, planned, and delivered within agreed timescales.
• Monitor job progress and update internal systems with accurate information.
• Prepare and distribute relevant job documentation, permits, reports, and certificates.
• Create schedules and programmes of work for larger contracts.
• Work closely with sales and account management teams to prioritise customer requirements.
• Manage subcontractor bookings and ensure required documentation is received.
• Resolve scheduling issues and respond to customer queries professionally.
• Support invoicing processes by ensuring completed works are correctly recorded.
• Produce reports and assist with performance monitoring where required.
• Provide general administrative support to the Service Delivery team.

Skills

Scheduling

Coordination

Administration

Customer service

MS Office

Database systems

Tools

Microsoft Office

Database systems

Job description

Confidential in Southend, Essex, is seeking a Service Coordinator to ensure engineers are scheduled efficiently and client requirements are met in a fast-paced environment.

You will receive full training, play a central role in coordinating with clients, engineers, subcontractors and internal teams, and support invoicing and reporting activities. The role is full-time, Monday to Friday, with a salary up to £28,000.