Service Delivery Support Coordinator

Confidential; Ashford; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Private medical insurance

28 days holiday

Team events

Dog in the office

Job summary

Confidential, near Ashford in the UK, is seeking a Service Support Administrator to coordinate daily service activities, manage engineer calendars and client communications. This role supports the Service Delivery Manager and Engineering team across the UK.

Hours are Monday to Friday, 9am to 5pm. Salary range 28,000–30,000 with own transport essential. Benefits include private medical insurance, 28 days holiday plus bank holidays, team events and a dog in the office.

Qualifications

• Experience scheduling engineers across the UK.
• Experience in an administrative or coordination role in a technical environment.
• Confident communicator, both verbal and written, with good customer service skills.
• Proficient in Microsoft Office and internal software systems.
• High attention to detail and accuracy in records.

Responsibilities

• Coordinate incoming service requests and manage job bookings.
• Maintain and update service schedules and engineer calendars.
• Ensure timely completion of engineer worksheets, reports, and timesheets.
• Assist in preparing documentation for audits, site visits, and inspections.
• Support recruitment and onboarding for new service staff.
• Liaise with engineers regarding daily schedules, PPE/tooling needs, and job updates.
• Organise site visits and follow up on customer quotes and queries.
• Track and monitor compliance documentation such as PPE records and training certifications.
• Assist with incident reporting and follow-up actions.
• Maintain accurate records to support QEISMS.
• Help monitor performance metrics and prepare internal reports.
• Ensure all service activities are logged in the internal system.
• Collaborate with finance for timely invoicing and job closure.

Skills

Scheduling

UK coordination

MS Office

Communication

Record keeping

Job description

Confidential, near Ashford in the UK, is seeking a Service Support Administrator to coordinate daily service activities, manage engineer calendars and client communications. This role supports the Service Delivery Manager and Engineering team across the UK.

Hours are Monday to Friday, 9am to 5pm. Salary range 28,000–30,000 with own transport essential. Benefits include private medical insurance, 28 days holiday plus bank holidays, team events and a dog in the office.