Sales Support & Customer Care Specialist

Confidential; Coalville; Sur place; GBP 27 000 - 33 000; Plein temps

Avantages offerts par ce poste

Fantastic long term career prospects

State of the art office environment

Free car parking

5% pension

25 days holiday + birthday off

Résumé du poste

Confidential in Coalville is seeking a Sales Support Coordinator to join the Sales Support Team. This full-time, permanent role offers a competitive salary and a structured, office-based environment with excellent benefits.

You will manage customer relationships, support quotations for commercial clients, and ensure timely order processing while coordinating with operations and finance. The ideal candidate has strong communication and a proactive approach to customer service.

Qualifications

• Extensive experience in a Senior Customer Service role.
• Excellent attention to detail in a fast-paced environment.
• Enthusiastic and proactive personality with strong conversational skills.

Responsabilités

• Maintain customer relationships with suppliers regarding purchasing, forecasting, and responding to enquiries.
• Manage customer retention and loyalty through proactive engagement.
• Provide exceptional customer service and handle sales order processing including pricing and delivery.
• Liaise with operations about delayed orders and inform customers accordingly.
• Participate in meetings and report on SLA performance.
• Coordinate and monitor invoice queries and support the manager as needed.
• Assist the Sales team with quotations for commercial and volume-based clients.

Connaissances

Customer service

Sales support

Communication

Relationship management

Description du poste

Confidential in Coalville is seeking a Sales Support Coordinator to join the Sales Support Team. This full-time, permanent role offers a competitive salary and a structured, office-based environment with excellent benefits.

You will manage customer relationships, support quotations for commercial clients, and ensure timely order processing while coordinating with operations and finance. The ideal candidate has strong communication and a proactive approach to customer service.