Service Delivery Coordinator - 12-Month Maternity Cover

Time Recruitment Solutions Ltd; Sale; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Benefits package

Job summary

Time Recruitment is seeking a highly organised Service Delivery Coordinator to join our busy Service Desk in Chadderton. You will plan service and maintenance works, manage customer expectations, and ensure SLAs are met while working closely with engineers, clients, subcontractors and internal teams.

The role involves scheduling, logging requests, coordinating maintenance activities, keeping systems updated, and delivering excellent customer service.

Qualifications

• Previous experience in a Service Coordinator, Planner, Scheduler, Helpdesk, Customer Service, or Administration role.
• Strong organisational and multitasking abilities.
• Excellent communication skills with a professional telephone manner.
• Ability to prioritise workloads in a fast-paced environment.
• High attention to detail and accuracy.
• Confident using internal systems, databases, and Microsoft Office.
• Ability to work independently and as part of a team.
• Experience within facilities management, engineering services, maintenance, compliance, or service delivery environments.
• Understanding of SLA-driven contracts.
• Experience coordinating field-based engineers or mobile workforces.
• Familiarity with scheduling, planning, or CAFM/service management systems.

Responsibilities

• Receive, log, and process service requests and remedial works.
• Schedule engineering resources to meet productivity and SLA.
• Prioritise workloads based on urgency, contractual obligations, and customer requirements.
• Manage client portal activity, updating job statuses and issuing ETA information.
• Coordinate planned preventative maintenance (PPM) to ensure contractual compliance.
• Monitor open and in-progress jobs to avoid missed actions.
• Arrange follow-up visits and two-person attendance when required.
• Liaise with engineers, subcontractors, suppliers, and customers on progress and requirements.
• Manage escalation requests and ensure prompt customer communications.
• Identify jobs approaching cost or contract thresholds and escalate.
• Maintain accurate records and documentation across internal systems.
• Ensure proof of delivery (POD) information is recorded and communicated.
• Provide support and holiday cover across the service coordination team.
• Deliver excellent customer service while maintaining operational efficiency.
• Assist with ad hoc administrative duties and continuous improvement initiatives.

Skills

Organisational skills

Multitasking

Communication

Prioritisation

Attention to detail

MS Office

Team work

Job description

Time Recruitment is seeking a highly organised Service Delivery Coordinator to join our busy Service Desk in Chadderton. You will plan service and maintenance works, manage customer expectations, and ensure SLAs are met while working closely with engineers, clients, subcontractors and internal teams.

The role involves scheduling, logging requests, coordinating maintenance activities, keeping systems updated, and delivering excellent customer service.