Service Desk Orchestrator: Planning, Coordination & Care

CCA Recruitment Group; Failsworth; Sur place; GBP 23 000 - 29 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Benefits package

Résumé du poste

CCA Recruitment Group is seeking a Service Desk Co-ordinator in Chadderton, Oldham. You will take ownership of service requests from start to finish, schedule and allocate work to engineers, and maintain records to meet service levels.

The role requires strong organisation, clear communication, and the ability to manage competing priorities in a fast-moving environment. Permanent contract with a competitive salary and benefits.

Qualifications

• Strong organisational and planning abilities.
• Excellent communication skills with a customer-focused approach.
• Ability to manage competing priorities and changing workloads.
• Experience coordinating engineers, contractors or field-based teams.
• Confidence handling customer enquiries and escalating issues when required.
• High levels of accuracy and attention to detail.
• Strong IT and administration skills.

Responsabilités

• Scheduling and allocating work to engineers based on priority, location and customer requirements.
• Managing a high volume of incoming service requests and ensuring accurate system updates.
• Monitoring open jobs and proactively following up to ensure timely completion.
• Liaising with customers, suppliers, contractors and engineers to provide updates and resolve queries.
• Coordinating planned maintenance visits and reactive service work.
• Managing escalated cases and ensuring customer expectations are met.
• Providing job status updates, ETAs and service-related communications.
• Arranging return visits, specialist support and multi-person engineer bookings where required.
• Maintaining accurate records and documentation throughout the service process.
• Supporting colleagues across the Service Desk to ensure workload is effectively managed.

Connaissances

Organised

Planning

Communication

Customer service

Prioritisation

IT skills

Documentation

Description du poste

CCA Recruitment Group is seeking a Service Desk Co-ordinator in Chadderton, Oldham. You will take ownership of service requests from start to finish, schedule and allocate work to engineers, and maintain records to meet service levels.

The role requires strong organisation, clear communication, and the ability to manage competing priorities in a fast-moving environment. Permanent contract with a competitive salary and benefits.