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Search Consultancy LTD; Oldham; On-site; GBP 23,000 - 29,000; Full time

Job summary

Search Consultancy LTD is recruiting for three Service Co-ordinator / Call Planner positions in Chadderton, Oldham. You will join a busy Service Desk and coordinate service requests, plan engineer workloads and ensure jobs meet SLAs and customer requirements.

We are seeking highly organised, proactive candidates with experience in service coordination, scheduling or field-based environments. The role offers a supportive team and a competitive salary of £25,934 per annum.

Qualifications

• Experience in service coordination, scheduling, administration, facilities management, field service, logistics or similar.
• Experience in a service, facilities, engineering, maintenance or field-based environment advantageous.
• Excellent communication with customers and engineers.

Responsibilities

• Log and process incoming service requests accurately.
• Plan and prioritise jobs in line with SLAs and customer needs.
• Coordinate engineers, contractors, suppliers and internal teams.
• Manage planned maintenance and remedial works.
• Monitor progress of outstanding jobs and escalations.
• Provide accurate ETAs via customer portal calls.
• Support the wider Service Desk and cover for colleagues.
• Coordinate return visits and two-person jobs.
• Maintain accurate records and documentation.

Skills

Organised

Proactive

Confident

Job description

We are currently recruiting for three Service Co-ordinator / Call Planner opportunities with a well-established organisation based in Chadderton, Oldham.

This is an excellent opportunity for an organised and customer-focused professional with experience in service coordination, scheduling, administration, facilities management, field service, logistics or a similar environment.

You'll be joining a busy Service Desk team where you'll play a key role in coordinating service requests, planning engineer workloads and ensuring jobs are completed within agreed timescales and service levels.

The Role

As a

Service Co-ordinator / Call Planner, you will be responsible for efficiently managing and coordinating service jobs from initial request through to completion.

Your responsibilities will include:

Receiving, processing and accurately logging incoming service requests.

Planning and prioritising jobs in line with SLAs and customer requirements.

Coordinating engineers, contractors, suppliers and internal teams.

Managing planned preventative maintenance (PPMs) and remedial works.

Monitoring outstanding and incomplete jobs and ensuring they are progressed appropriately.

Handling customer portal calls and providing accurate ETAs.

Managing escalations and completing follow-up communications.

Identifying jobs approaching or exceeding agreed service thresholds.

Coordinating return visits and two-person jobs.

Maintaining accurate records and associated documentation.

Supporting the wider Service Desk team and providing cover for other Service Co-ordinators when required.

About You

We're looking for someone who is

highly organised, proactive and confident working in a busy, high-volume environment.

You may have previous experience as a:

Call Planner

Service Desk Administrator

Field Service Co-ordinator

Planner / Scheduler

Customer Service Administrator

Experience within a service, facilities, engineering, maintenance or field-based environment would be particularly advantageous.

You'll need to be comfortable:

Managing multiple priorities and deadlines.

Communicating confidently with customers, engineers and contractors.

Working accurately when dealing with a high volume of calls and service requests.

Planning and prioritising workloads effectively.

Monitoring outstanding work and proactively chasing progress.

Handling customer queries and escalations professionally.

Working as part of a collaborative team.

What's on Offer?

£25,934 per annum

Based in

Opportunity to join an established and professional organisation.

Varied role within a busy and supportive Service Desk environment.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.