Service Coordinator

Office Angels; Lancashire; On-site; GBP 27,000 - 29,000; Full time

Job summary

Office Angels in Rochdale is seeking a dynamic Service Coordinator to manage day-to-day planning, scheduling, and delivery of service works. The role focuses on optimising engineer diaries, ensuring work is allocated efficiently, and delivering within SLAs.

You will act as the main point of contact for live works, confirm bookings, communicate any access issues or delays, and maintain accurate records on coordination dashboards. The position is office-based with a 8:30am to 5pm schedule.

Qualifications

• Experience planning service works within SLA targets.
• Proven ability to manage live workloads under pressure.
• Strong attention to data accuracy and record-keeping.
• Excellent written and verbal communication.

Responsibilities

• Plan and schedule service works efficiently within the designated area.
• Optimise engineer diaries for upcoming periods.
• Ensure bookings are confirmed and access/delays are managed.
• Monitor SLA adherence and re-schedule as needed.
• Maintain accurate job records across coordination dashboards.
• Provide updates on SLA risks to stakeholders.

Skills

Planning & Scheduling

SLA Management

Live Workload Management

Attention to Detail

Clear Communication

Problem Solving

Job description

Service Coordinator
Rochdale
27,000 - 29,000 per annum

8.30am - 5pm, office based

Our client is seeking a dynamic and detail-oriented Service Coordinator to join their team. This is an exciting opportunity for an individual who thrives in a fast-paced environment and is passionate about ensuring top-notch service delivery.

Role Purpose:
The Service Coordinator will play a pivotal role in the day-to-day planning, coordination, and control of service works. This operationally critical position ensures that work is scheduled effectively, engineer diaries are optimised, and jobs are delivered within service level agreements (SLAs).

Key Responsibilities

Workload Planning & Scheduling:

- Plan and schedule service works efficiently within the designated area.
- Conduct forward planning to optimise engineer diaries for the upcoming periods.
- Ensure all necessary arrangements are in place to achieve an allocatable job state.
- Adapt plans dynamically in response to reactive work or SLA pressures.

SLA Monitoring & Live Job Control:

- Monitor live jobs to ensure adherence to SLA response and completion targets.
- Proactively identify and address jobs in jeopardy to protect service delivery.
- Respond to SLA-critical works by rerouting engineers or rescheduling as needed.
- Drive timely completion of jobs to minimise ageing and stalled works.

Job Progression & Data Accuracy:

- Conduct morning diary checks to validate completed works and progress jobs appropriately.
- Maintain accurate job records and statuses across coordination dashboards.
- Identify and elevate any data discrepancies affecting work in progress accuracy.

Communication & Stakeholder Coordination:

- Serve as the primary point of contact for live works, ensuring clear communication with all stakeholders.
- Confirm bookings and manage expectations regarding access, delays, and rescheduling.
- Provide timely updates on SLA risks and live issues to relevant parties.

Teamwork & Development:

- Collaborate effectively within the coordination function and provide cover where needed.
- Engage in continuous improvement initiatives to enhance coordination processes.
- Highlight performance gaps to Regional Service Managers for further action.

Skills & Experience

• Strong planning, scheduling, and prioritisation skills.
• Proven experience in managing live workloads under SLA pressure.
• Previous scheduling experience
• High attention to detail with a commitment to data accuracy.
• Excellent communication skills, both written and verbal.
• Proactive, solution-focused mindset with a drive for excellence.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.