Service Desk Co-Ordinator

CCA Recruitment Group; Failsworth; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Job summary

CCA Recruitment Group is seeking a Service Desk Co-ordinator in Chadderton, Oldham. You will take ownership of service requests from start to finish, schedule and allocate work to engineers, and maintain records to meet service levels.

The role requires strong organisation, clear communication, and the ability to manage competing priorities in a fast-moving environment. Permanent contract with a competitive salary and benefits.

Qualifications

• Strong organisational and planning abilities.
• Excellent communication skills with a customer-focused approach.
• Ability to manage competing priorities and changing workloads.
• Experience coordinating engineers, contractors or field-based teams.
• Confidence handling customer enquiries and escalating issues when required.
• High levels of accuracy and attention to detail.
• Strong IT and administration skills.

Responsibilities

• Scheduling and allocating work to engineers based on priority, location and customer requirements.
• Managing a high volume of incoming service requests and ensuring accurate system updates.
• Monitoring open jobs and proactively following up to ensure timely completion.
• Liaising with customers, suppliers, contractors and engineers to provide updates and resolve queries.
• Coordinating planned maintenance visits and reactive service work.
• Managing escalated cases and ensuring customer expectations are met.
• Providing job status updates, ETAs and service-related communications.
• Arranging return visits, specialist support and multi-person engineer bookings where required.
• Maintaining accurate records and documentation throughout the service process.
• Supporting colleagues across the Service Desk to ensure workload is effectively managed.

Skills

Organised

Planning

Communication

Customer service

Prioritisation

IT skills

Documentation

Job description

Service Co-ordinator

Location: Chadderton, Oldham
Salary: £25,934
Contract: Permanent

What You'll Be Doing as a Service Desk Coordinator

As part of the Service Desk team, you'll take ownership of service requests from start to finish, ensuring work is planned effectively and completed within agreed service levels.

• Scheduling and allocating work to engineers based on priority, location and customer requirements.
• Managing a high volume of incoming service requests and ensuring accurate system updates.
• Monitoring open jobs and proactively following up to ensure timely completion.
• Liaising with customers, suppliers, contractors and engineers to provide updates and resolve queries.
• Coordinating planned maintenance visits and reactive service work.
• Managing escalated cases and ensuring customer expectations are met.
• Providing job status updates, ETAs and service-related communications.
• Arranging return visits, specialist support and multi-person engineer bookings where required.
• Maintaining accurate records and documentation throughout the service process.
• Supporting colleagues across the Service Desk to ensure workload is effectively managed.

What We're Looking For as a Service Desk Co-ordinator

We're keen to speak to organised individuals who can remain calm under pressure and enjoy working in a fast-moving environment.

• Service Co-ordinator
• Scheduler
• Planner
• Service Desk Administrator
• Maintenance Co-ordinator
• Facilities Co-ordinator
• Logistics Administrator
• Customer Service Administrator
• Field Service Co-ordinator

Skills & Experience of this Service Desk Co-ordinator role

• Strong organisational and planning abilities.
• Excellent communication skills with a customer-focused approach.
• Ability to manage competing priorities and changing workloads.
• Experience coordinating engineers, contractors or field-based teams.
• Confidence handling customer enquiries and escalating issues when required.
• High levels of accuracy and attention to detail.
• Strong IT and administration skills.

What's On Offer?

• Stable permanent opportunity with a well-established organisation.
• Supportive and collaborative team environment.
• Varied and fast-paced role with plenty of responsibility.
• Opportunity to develop your coordination, planning and customer service skills.
• Competitive salary and benefits package.

If you're an organised administrator, planner or coordinator who enjoys keeping operations running smoothly and delivering outstanding customer service, we'd love to hear from you.