Service Coordinator

Marble Talent Group Ltd; Bury; On-site; GBP 21,000 - 26,000; Full time

Job summary

Marble Talent Group Ltd in Bury is recruiting an experienced Service Coordinator/Administrator to join a busy team within the fire and security sector. The role focuses on coordinating engineers, managing schedules, handling customer queries and maintaining timely communications.

You will use Word and Excel to create documents, update the CRM, and keep project records accurate. Monday to Friday, 8am-5pm, office based, with a supportive environment and opportunities to develop your career.

Qualifications

• Previous service coordination experience
• Excellent communication and customer service skills
• Strong organisational and time-management skills
• Knowledge of Microsoft Word and Excel
• Ability to work under pressure and manage changing priorities
• Professional telephone manner and proactive, reliable approach

Responsibilities

• Coordinating engineers and managing daily schedules
• Liaising with engineers and customers regarding jobs and updates
• Handling incoming calls and customer queries
• Managing engineer timesheets
• Ordering stock and materials
• Updating the CRM and internal systems
• Maintaining accurate job and project documentation
• Creating and updating documents using Word and Excel
• Communicating with management regarding project progress
• Providing general administrative support where required

Skills

Service coordination

Communication

Organisation

Telephone manner

Proactive

Tools

CRM systems

Microsoft Word

Microsoft Excel

Job description

We are currently recruiting for an experienced Service Coordinator / Administrator to join a successful business based in Bury.

This is a great opportunity for someone with previous service coordination experience who is looking to join a supportive team and develop their career within the fire and security industry.

Key responsibilities

• Coordinating engineers and managing daily schedules
• Liaising with engineers and customers regarding jobs and updates
• Handling incoming calls and customer queries
• Managing engineer timesheets
• Ordering stock and materials
• Updating the CRM and internal systems
• Maintaining accurate job and project documentation
• Creating and updating documents using Microsoft Word and Excel
• Communicating with management regarding project progress
• Providing general administrative support where required

Personal Requirements - The successful candidate will have previous Service Coordinator experience and be confident dealing with customers, engineers and internal teams.

You should have

• Previous service coordination experience
• Excellent communication and customer service skills
• Strong organisational and time-management skills
• Good knowledge of Microsoft Word and ExcelExcellent attention to detail
• The ability to work under pressure and manage changing priorities
• A professional and confident telephone manner
• A proactive and reliable approach to work

Monday-Friday, 8am-5pm | This is a fully office based position.