Service Delivery Coordinator

CRG | TEC Recruitment; Remote; GBP 40,000; Full time

Job summary

A telecoms recruitment firm is looking for a Service Delivery Coordinator to manage customer tickets and triage faults. This fully remote position requires prior telecoms network experience and the ability to communicate effectively with customers and internal teams. You will manage tickets via Jira and will act as the main contact for service-related issues. If you're flexible and able to balance demands, we want to hear from you.

Qualifications

• Prior experience in telecoms network build and maintenance is essential.
• Experience in working with Jira ticketing or a similar service management tool is required.
• Excellent communication skills to balance needs of customers and teams.

Responsibilities

• Own and manage all customer tickets via Jira and customer portals.
• Triage faults and ensure correct categorisation, prioritisation, and allocation.
• Act as the day-to-day point of contact for customers on service-related issues.
• Coordinate site access, materials, and scheduling for corrective works.
• Manage term contractor purchase orders, invoicing, and general administration.

Skills

Experience in telecoms network build and maintenance

Experience with Jira ticketing or a similar service management tool

Excellent communication and stakeholder management skills

Job description

Service Delivery Coordinator

Base Salary £40k

Fully Remote

HQ in London

The opportunity

As a Service Delivery Coordinator – you’ll be joining a telecoms company responsible for next generation wireless infrastructure.

You’ll work in a small team and closely with the Head of Delivery and Head of Programmes to support their key customers.

The primary function will be Ticketing & Incident Management- owning and managing all customer tickets via Jira and customer portals.

Then you will triage faults, ensuring correct categorisation, prioritisation, and allocation to internal teams or term contractors.

It’s a fully remote role, with potential travel into London from time to time for team meetings throughout the year.

Day to day

In what’s going to be a small team we are looking for someone who can be flexible to meet the flexile demands of the role.

But typically, your day will involve

• Own and manage all customer tickets via Jira and customer portals (VMO2, BT)
• Triage faults, ensuring correct categorisation, prioritisation, and allocation to internal teams or term contractors
• Act as the day-to-day point of contact for customers on all break / fix and service-related issues.
• Working with the operational Build team to coordinate site access, materials, and scheduling for corrective works, ensuring maximum efficiency in the use of resources between build and break / fix and maintenance activities
• Manage term contractor purchase orders, invoicing, and general administration

Who we are looking for

This is a telecoms position, so we are expecting the right candidate to have:

• Prior experience in telecoms network build and maintenance.
• Experience in working with Jira ticketing or a similar service management tool
• Excellent communication and stakeholder management skills — able to balance the needs of customers, contractors, and internal teams

The Next Steps

If this sounds like you, or you would like to find out more about this opportunity then you have three options.

• Call Stephen Morris at CRG TEC to find out more. We are really open about the role and opportunity and challenges, so if you need to find out more before committing, no problem!
• Contact Stephen via the main professional social media site (LI), drop him a private message and he will get back to you
• If you are happy with what you have read so far, then send a copy of your CV to this advert and Stephen will give you a call to discuss further or at least get back to you if you don’t quite hit the mark.