Service Coordinator - SAP & Simpro Expert

Johnson Controls, Inc.; Droitwich Spa; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Pension & Life Assurance

25 days annual leave

40 hour week

Collaborative team environment

Safety through Zero Harm

Job summary

Johnson Controls in Droitwich is seeking a Service Coordinator to manage daily administration for a key client contract. Based at the Droitwich office, you will coordinate requests, handle customer queries by phone, order supplies, manage vendors, and process invoices using Simpro and Sage 200 to keep operations running smoothly.

You will report to the Office Manager, liaise with engineers and clients, and help close tasks to meet KPIs.

Qualifications

• Organised and able to prioritise tasks.
• Excellent written and verbal communication skills.
• Experience with customer service and administration tasks.
• Experience with invoicing systems and ERP tools is preferred.

Responsibilities

• Handle day-to-day administration for a main customer contract.
• Respond to customer queries via telephone and email.
• Order supplies, manage vendors and process invoices.
• Access SAP to view maintenance tasks and upload service reports to meet KPIs.

Skills

Organised

Prioritise tasks

Customer service

Communication

Independent worker

Vendor management

Tools

Simpro

Sage 200

SAP

Job description

Johnson Controls in Droitwich is seeking a Service Coordinator to manage daily administration for a key client contract. Based at the Droitwich office, you will coordinate requests, handle customer queries by phone, order supplies, manage vendors, and process invoices using Simpro and Sage 200 to keep operations running smoothly.

You will report to the Office Manager, liaise with engineers and clients, and help close tasks to meet KPIs.