Service Coordinator: Contracts & Operational Support

Alloy Enterprises; Droitwich Spa; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

25 days annual leave

Pension & Life Assurance

Phone, Laptop & Equipment provided

40 Hour week

Development & collaborative team

Zero Harm safety policy

Job summary

Johnson Controls is seeking a Service Coordinator for our Droitwich office. You will manage day-to-day administration for a key contract, handle customer queries, order supplies, manage vendors and assist with invoicing using Simpro and Sage 200.

You will work closely with the Office Manager/Scheduler to prioritise calls and review maintenance tasks in SAP. The role requires strong organisation, communication skills and the ability to work independently or as part of a team, with SC clearance

Qualifications

• Organised and able to prioritise tasks.
• Proficient in Microsoft Office and invoicing systems.
• Excellent verbal and written communication.
• Capable of working independently and in a team.
• Experience building relationships with clients, engineers and vendors.
• Previous administration experience is desirable.
• Experience with Simpro and Sage 200 is preferred.
• SC Clearance required for site access.

Responsibilities

• Handle day-to-day administration for a main customer contract.
• Respond to customer queries by phone and email and manage orders.
• Process invoices and assist with AR/AP enquiries; manage vendors.
• Coordinate with Office Scheduler and access SAP to view tasks.
• Upload service reports and close tasks to meet KPIs.

Skills

Organised

MS Office

Communication

Independent work

Client relationships

Vendors relationships

Admin experience

SC Clearance

Tools

Simpro

Sage 200

Job description

Johnson Controls is seeking a Service Coordinator for our Droitwich office. You will manage day-to-day administration for a key contract, handle customer queries, order supplies, manage vendors and assist with invoicing using Simpro and Sage 200.

You will work closely with the Office Manager/Scheduler to prioritise calls and review maintenance tasks in SAP. The role requires strong organisation, communication skills and the ability to work independently or as part of a team, with SC clearance