Contracts Administrator - Building Services Help Desk & Scheduling

Tech-People; Swindon; On-site; GBP 23,000 - 28,000; Full time

Job summary

Tech-People is seeking a Contracts Administrator to join our growing team near Swindon. You will act as the main liaison between building managers and field engineers, manage maintenance requests, and schedule workloads across multiple sites.

The role requires strong organisation, the ability to handle high call volumes, and excellent customer service skills. Prior experience in building services or facilities is preferred, with SIMPRO or Verisae experience viewed favourably.

Qualifications

• Previous experience within a Help Desk, Facilities, or Building Services environment (preferred).
• Strong organisational and multitasking skills.
• Experience with SIMPRO or Verisae would be beneficial but not essential.
• Confident handling a high volume of calls and requests.
• Excellent communication and customer service skills.

Responsibilities

• Act as the main point of contract between building managers and field engineers.
• Handle incoming maintenance requests via phone and email.
• Log, prioritise and allocate reactive and planned jobs.
• Schedule engineers and coordinate workloads across multiple sites.
• Provide regular updates and maintain clear communication throughout the job lifecycle.

Skills

Help desk experience

Facilities experience

Building services

Organisational skills

Multitasking

Communication skills

SIMPRO

Tools

SIMPRO

Verisae

Job description

Tech-People is seeking a Contracts Administrator to join our growing team near Swindon. You will act as the main liaison between building managers and field engineers, manage maintenance requests, and schedule workloads across multiple sites.

The role requires strong organisation, the ability to handle high call volumes, and excellent customer service skills. Prior experience in building services or facilities is preferred, with SIMPRO or Verisae experience viewed favourably.