Service Coordinator

Alloy Enterprises; Droitwich Spa; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

25 days annual leave

Pension & Life Assurance

Phone, Laptop & Equipment provided

40 Hour week

Development & collaborative team

Zero Harm safety policy

Job summary

Johnson Controls is seeking a Service Coordinator for our Droitwich office. You will manage day-to-day administration for a key contract, handle customer queries, order supplies, manage vendors and assist with invoicing using Simpro and Sage 200.

You will work closely with the Office Manager/Scheduler to prioritise calls and review maintenance tasks in SAP. The role requires strong organisation, communication skills and the ability to work independently or as part of a team, with SC clearance

Qualifications

• Organised and able to prioritise tasks.
• Proficient in Microsoft Office and invoicing systems.
• Excellent verbal and written communication.
• Capable of working independently and in a team.
• Experience building relationships with clients, engineers and vendors.
• Previous administration experience is desirable.
• Experience with Simpro and Sage 200 is preferred.
• SC Clearance required for site access.

Responsibilities

• Handle day-to-day administration for a main customer contract.
• Respond to customer queries by phone and email and manage orders.
• Process invoices and assist with AR/AP enquiries; manage vendors.
• Coordinate with Office Scheduler and access SAP to view tasks.
• Upload service reports and close tasks to meet KPIs.

Skills

Organised

MS Office

Communication

Independent work

Client relationships

Vendors relationships

Admin experience

SC Clearance

Tools

Simpro

Sage 200

Job description

About Us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Password Services Air Conditioning LTD, under Johnson Controls, operates in Droitwich, providing innovative maintenance and service solutions to a wide customer base across all industry segments for HVAC and air conditioning systems.

What we offer

• Competitive salary
• Paid Annual Leave - 25 days (Holiday buy back option available).
• Comprehensive benefits package - Pension & Life Assurance.
• Phone, Laptop & Equipment provided.
• 40 Hour week - Monday to Friday
• Encouraging, developmental & collaborative team environment
• Dedication to safety through our Zero Harm policy

What you will do

As a Service Coordinator based at our Droitwich office, you will be responsible for one of our main customer contracts, working alongside another coordinator to ensure all requirements are met. You will handle day-to-day administration and operational activities, including managing customer queries and requests via telephone, ordering supplies, managing vendors, processing invoices, and other general administrative tasks using Simpro software and Sage 200. You will liaise with the Office Scheduler to prioritise customer call-outs and access client SAP systems to view upcoming maintenance tasks prior to uploading service reports and closing tasks to meet client KPIs.

How you will do it

• Report to the Office Manager/Scheduler.
• Operate client SAP systems to interact with Simpro.
• Manage customer enquiries.
• Process invoices and assist with AR & AP enquiries, order supplies, and manage vendors.
• Support administrative tasks across the operational team.

What we look for

• Someone who is organised & can prioritise tasks
• Experience with Microsoft Office suite & with ordering & invoicing systems
• Excellent communication skills both verbally and written
• Ability to work independently & also as part of a wider team
• Experience building & maintaining relationships with Clients, Engineers, Vendors, etc.
• Previous experience in an administration role is desired
• Previous experience of Simpro and Sage 200 operating systems is desired
• SC Clearance is required for site access; this will be actioned prior to initial start date.

#LI-HN1

#LI-Onsite

#RMDFL