Service Coordinator

Johnson Controls, Inc.; Droitwich Spa; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Pension & Life Assurance

25 days annual leave

40 hour week

Collaborative team environment

Safety through Zero Harm

Job summary

Johnson Controls in Droitwich is seeking a Service Coordinator to manage daily administration for a key client contract. Based at the Droitwich office, you will coordinate requests, handle customer queries by phone, order supplies, manage vendors, and process invoices using Simpro and Sage 200 to keep operations running smoothly.

You will report to the Office Manager, liaise with engineers and clients, and help close tasks to meet KPIs.

Qualifications

• Organised and able to prioritise tasks.
• Excellent written and verbal communication skills.
• Experience with customer service and administration tasks.
• Experience with invoicing systems and ERP tools is preferred.

Responsibilities

• Handle day-to-day administration for a main customer contract.
• Respond to customer queries via telephone and email.
• Order supplies, manage vendors and process invoices.
• Access SAP to view maintenance tasks and upload service reports to meet KPIs.

Skills

Organised

Prioritise tasks

Customer service

Communication

Independent worker

Vendor management

Tools

Simpro

Sage 200

SAP

Job description

About Us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as datacenters, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Password Services Air Conditioning LTD, under Johnson Controls, operates in Droitwich, providing innovative maintenance and service solutions to a wide customer base across all industry segments for HVAC and air conditioning systems.

What we offer

• Competitive salary
• Paid Annual Leave - 25 days (Holiday buy back option available).
• Pension & Life Assurance.
• 40 Hour week - Monday to Friday
• Encouraging, developmental & collaborative team environment
• Dedication to safety through our Zero Harm policy

What you will do

As a Service Coordinator based at our Droitwich office, you will be responsible for one of our main customer contracts, working alongside another coordinator to ensure all requirements are met. You will handle day-to-day administration and operational activities, including managing customer queries and requests via telephone, ordering supplies, managing vendors, processing invoices, and other general administrative tasks using Simpro software and Sage 200. In this role you'll need to be able to prioritise customer call-outs and access client SAP systems to view upcoming maintenance tasks prior to uploading service reports and closing tasks to meet client KPIs.

How you will do it

• Report to the Office Manager
• Operate client SAP systems to interact with Simpro.
• Manage customer enquiries.
• Process invoices and assist with AR & AP enquiries, order supplies, and manage vendors.
• Support administrative tasks across the operational team.

What we look for

• Someone who is organised & can prioritise tasks
• Experience with Microsoft Office suite & with ordering & invoicing systems
• Excellent communication skills both verbally and written
• Ability to work independently & also as part of a wider team
• Experience building & maintaining relationships with Clients, Engineers, Vendors, etc.
• Previous experience in an administration role is desired
• Previous experience of Simpro and Sage 200 operating systems is desired

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