Service Coordinator - Healthcare Solutions & ERP Operations

Winncare; Lancashire; On-site; GBP 25,000 - 32,000; Full time

Job summary

Winncare in Blackburn seeks an experienced Service Co-ordinator to support the service and hire functions, coordinating with engineers and installers and ensuring timely invoicing through the ERP system.

The role requires demonstrable experience in customer service or telesales, strong communication skills, and the ability to build effective relationships. Proficiency with Microsoft Office and a willingness to learn new systems are essential.

Qualifications

• Demonstrable experience in customer service/telesales/service coordination.
• Confident communicator, in person and via telephone/email.
• Ability to build excellent internal and external relationships.
• Passion for providing solutions, motivated by targets and accuracy.
• Proficient in Microsoft Office (Outlook, Word, Excel) and able to learn new systems.

Responsibilities

• Coordinate servicing and maintenance for all customers with service and sales teams.
• Efficient administration of service and hire related orders.
• Process service and hire requests and coordinate work with engineers/installers.
• Process service orders during and after works and ensure invoicing on ERP system.
• Prepare activity reports for accountable accounts and maintain product knowledge.

Skills

Customer service

Telesales

Service coordination

Communication

MS Office

Tools

ERP system

Job description

Winncare in Blackburn seeks an experienced Service Co-ordinator to support the service and hire functions, coordinating with engineers and installers and ensuring timely invoicing through the ERP system.

The role requires demonstrable experience in customer service or telesales, strong communication skills, and the ability to build effective relationships. Proficiency with Microsoft Office and a willingness to learn new systems are essential.