Field Service Coordinator - Customer Care & Operations

365 People Ltd.; Rearsby; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Permanent position

Leicester based

DOE salary

Job summary

365 People Ltd. is seeking an experienced Customer Service & Service Coordinator to join our Leicester-based team.

The role combines customer service, account administration and coordinating a field-based engineering team across the UK, ensuring a high standard of service from enquiry to completion. You will manage customers, schedule engineers, prepare quotations and manage service agreements while seeking opportunities for improvements and upsell.

Qualifications

• Excellent customer service and communication skills.
• Strong organisation and the ability to manage competing priorities.
• Experience coordinating diaries, workloads, engineers or field-based teams.
• Commercial awareness and the ability to recognise customer opportunities.
• Good UK geographical knowledge.
• Strong Microsoft Office skills and experience with CRM/ERP systems.

Responsibilities

• Coordinating and scheduling field engineers across the UK, making effective use of time and resources.
• Scheduling installations, upgrades, servicing, calibration and other engineering works.
• Managing customer service agreements, renewals and associated quotations.
• Building strong relationships with existing customers and maintaining regular contact.
• Identifying customers at risk of cancelling and helping retain their business.
• Raising invoices following completion of works and installations.
• Handling incoming customer enquiries and taking ownership through to resolution.
• Ensuring breakdowns and service calls are recorded and scheduled within SLAs.

Skills

Customer service

Scheduling

Account administration

CRM experience

Microsoft Office

UK geography knowledge

Communication

Problem solving

Tools

CRM system

Job description

365 People Ltd. is seeking an experienced Customer Service & Service Coordinator to join our Leicester-based team.

The role combines customer service, account administration and coordinating a field-based engineering team across the UK, ensuring a high standard of service from enquiry to completion. You will manage customers, schedule engineers, prepare quotations and manage service agreements while seeking opportunities for improvements and upsell.