Part Time Customer Service Administrator

Winncare; Aberford; On-site; GBP 11,000 - 15,000; Part time

Job summary

Winncare in Bradford is seeking a part-time Customer Service Administrator to support the Customer Service Team. You will handle customer queries, process orders, and maintain product knowledge to ensure smooth service delivery.

The role requires solid customer service experience and proficiency in Microsoft Office.

Qualifications

• Previous experience in a customer service role is required.
• Experience in healthcare would be advantageous.
• Strong communication skills, both written and verbal.
• Proficient in Microsoft Office (Outlook, Teams, Excel).

Responsibilities

• Answer and direct calls for internal and external customers.
• Acknowledge all orders with customers upon receipt.
• Develop and maintain knowledge of all company products.
• Coordinate with other departments to ensure timely service delivery.
• Complete Sales Orders and own end-to-end process.
• Ensure prompt processing of UK orders in NAV system.
• Update all systems accurately and promptly.

Skills

Customer service

Administration

Communication

Microsoft Office

Tools

Outlook

Teams

Excel

NAV

Job description

At Winncare, we are dedicated to enhancing the quality of life for individuals in need of mobility and care solutions. With over four decades of expertise, we specialise in developing and providing innovative products and services that support the healthcare industry, including lifting and transfer equipment, medical beds, and a wide range of care solutions.

Our commitment to excellence is driven by a passion for improving the everyday lives of patients and caregivers alike, ensuring safety, comfort, and dignity for those we serve. As a trusted partner in healthcare, Winncare continues to lead with innovation, compassion, and a relentless pursuit of quality.

This is an exciting time for Winncare as we experience organisational growth and new opportunities to join our highly skilled, professional, and committed team in a great working environment.

A fantastic opportunity has arisen for someone with strong customer service or administrative experience to join our Bradford Customer Service Team part time in the position of Customer Service Administrator.

As a Customer Service Administrator, you will be responsible for providing administrative support to our Customer Service Team and ensuring that all customer queries and issues are dealt with promptly and efficiently.

Reporting into the Bradford Customer Service Lead, your duties will include:

• Answering and directing calls for internal and external customers.
• Acknowledge all orders with customers upon receipt.
• Develop and maintain a thorough knowledge of all Company products.
• Communicate with colleagues from other departments to ensure service delivery continues with little or no delay.
• Undertake the completion of Sales Orders and owning the end-to-end process.
• Assist in ensuring prompt processing of UK orders received in our system, NAV.
• Update all systems accurately in a timely manner.

The Ideal Candidate:

• Previous experience within a customer service role is required; experience within the healthcare industry would be advantageous.
• A customer-focused approach, with a commitment to delivering great customer service.
• Knowledge of customer service and administrative procedures, with demonstratable commercial awareness.
• Ability to maintain a positive and professional manner in a fast-paced environment, effectively prioritising workloads when needed.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and ability to build effective working relationships with the team and customers.
• Confident using Microsoft Office, including Outlook, Teams, and Excel.
• Available to work Monday-Wednesday.

This is a great opportunity for a suitably experience individual to join a committed team in a great workplace community.