Service Co-Ordinator

Winncare; Lancashire; On-site; GBP 25,000 - 32,000; Full time

Job summary

Winncare in Blackburn seeks an experienced Service Co-ordinator to support the service and hire functions, coordinating with engineers and installers and ensuring timely invoicing through the ERP system.

The role requires demonstrable experience in customer service or telesales, strong communication skills, and the ability to build effective relationships. Proficiency with Microsoft Office and a willingness to learn new systems are essential.

Qualifications

• Demonstrable experience in customer service/telesales/service coordination.
• Confident communicator, in person and via telephone/email.
• Ability to build excellent internal and external relationships.
• Passion for providing solutions, motivated by targets and accuracy.
• Proficient in Microsoft Office (Outlook, Word, Excel) and able to learn new systems.

Responsibilities

• Coordinate servicing and maintenance for all customers with service and sales teams.
• Efficient administration of service and hire related orders.
• Process service and hire requests and coordinate work with engineers/installers.
• Process service orders during and after works and ensure invoicing on ERP system.
• Prepare activity reports for accountable accounts and maintain product knowledge.

Skills

Customer service

Telesales

Service coordination

Communication

MS Office

Tools

ERP system

Job description

At Winncare, we are dedicated to enhancing the quality of life for individuals in need of mobility and care solutions. With over four decades of expertise, we specialise in developing and providing innovative products and services that support the healthcare industry, including lifting and transfer equipment, medical beds, and a wide range of care solutions.

Our commitment to excellence is driven by a passion for improving the everyday lives of patients and caregivers alike, ensuring safety, comfort, and dignity for those we serve. As a trusted partner in healthcare, Winncare continues to lead with innovation, compassion, and a relentless pursuit of quality.

This is an exciting time for Winncare as we experience organisational growth and new opportunities to join our highly skilled, professional, and committed team in a great working environment.

Our team in Blackburn are seeking to appoint an experienced and capable individual in the position of Service Co-ordinator.

Reporting to the Service Manager, the Service Co-ordinator will provide dedicated and detail-oriented support to the wider team.

The Service Co-ordinator will play a crucial role in managing customer service and hire requests. The successful applicant will be responsible for ensuring work is scheduled in accordance with regulatory requirements, coordinating with engineers and installers, and updating the ERP system at each stage to ensure timely completion and invoicing of services. Additionally, the role encompasses key account management from a service and repair perspective.

Key tasks and accountabilities associated with the role are as follows:

• Work in collaboration with the members of the service and sales team coordinating servicing and maintenance for all customers.
• Efficient administration of service and hire related orders.
• Process service and hire requests and coordinate the work to the engineers/installers.
• Processing the service orders during and on completion of the works.
• Complete the work on the software system for invoicing purposes.
• Prepare reports of activities with the accountable accounts.
• Build a strong, in-depth product knowledge to understand the features and benefits of products.
• Maintain and update the ERP database pre and post servicing to ensure the data is processed accordingly.

This list is not exhaustive and the successful candidate will be expected to undertake any other duties for which they are suitably qualified and experienced to undertake.

Applicants should possess demonstratable experience in a customer service/telesales/service coordination capacity, be a confident communicator, in person and via the telephone/email and possess the ability to build excellent internal and external relationships.

The successful candidate will have a passion for providing solution, be motivated by achieving targets and demonstrate attention to detail and accuracy.

It is essential applicants possess the ability to work efficiently in a fast-paced environment and manage multiple tasks simultaneously, be Proficient in Microsoft Office, particularly Outlook, Word and Excel and be able to work on own initiative and have the willingness to learn and adapt to new systems and processes.

Experience of using and working an ERP system would be advantageous as would previous experience in the NHS, care home or healthcare sector.

This is a great opportunity for a suitably qualified and experienced individual to join a committed and dedicated team at a time of growth in a rewarding and engaging environment and a great workplace community.