Service Coordinator - Field Operations & Scheduling

Richard Irvin FM Limited; Scotland; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Company Pension

Life assurance

Job summary

Richard Irvin, part of the RSK Group, is recruiting a Service Coordinator to join the team in South Ayrshire, UK. This is a full-time, permanent role supporting engineers, operations staff and project managers to plan maintenance visits and coordinate subcontractors.

You will manage scheduling, communicate with clients, issue work orders and ensure delivery within budget and timescales. The ideal candidate has strong IT skills and experience in a multi-discipline office environment.

Qualifications

• Good working knowledge of computer packages; Word, Excel and Outlook.
• Excellent telephone skills and manner.
• Effective communication skills both oral and written.
• Experience working within a multi discipline office environment.
• Experience working independently, on own initiative, and as part of a team.

Responsibilities

• Using PPM planner to create scheduled service visits for our own Mobile Engineers and sub-contractors to meet customer expectations and company objectives.
• Request RAMS for subcontractor visits
• Appropriate notification of planned appointments to customers/clients as per maintenance schedule/contract requirements
• Communication and issue of work orders to field based engineers either via our electronic job issue system or telephone as required
• Liaise between customer and operations management to ensure smooth operational delivery
• Co-ordinate and manage tasks to ensure maintenance delivery within allotted budget and timescales

Skills

Telephone skills

Communication

Teamwork

Tools

Word

Excel

Outlook

Job description

Richard Irvin, part of the RSK Group, is recruiting a Service Coordinator to join the team in South Ayrshire, UK. This is a full-time, permanent role supporting engineers, operations staff and project managers to plan maintenance visits and coordinate subcontractors.

You will manage scheduling, communicate with clients, issue work orders and ensure delivery within budget and timescales. The ideal candidate has strong IT skills and experience in a multi-discipline office environment.