Service Coordinator

Interaction Recruitment; Long Lee; On-site; GBP 28,000 - 32,000; Full time

Job summary

Interaction Recruitment in Keighley is seeking a Service Coordinator to coordinate field engineers and manage both planned and reactive work within a busy, fast-paced 24/7 service environment. You will organise engineer schedules and ensure timely delivery of maintenance, repairs and installations.

The role requires strong organisational and scheduling skills, excellent customer service, and a commercially aware approach to budgeting and profitability.

Qualifications

• Proven experience coordinating field engineers.
• Experience managing both planned and reactive work.
• Strong organisational and scheduling skills.
• Excellent customer service and communication skills.
• A commercially aware approach, with understanding of budgets and profitability.
• The ability to remain calm and organised when priorities change.
• Experience within a service, engineering, maintenance or facilities environment.

Responsibilities

• Coordinate and schedule planned maintenance, reactive repairs and installations.
• Manage engineer diaries, workloads and availability.
• Act as the first point of contact for clients, providing a professional and proactive service.
• Respond quickly to urgent and reactive requirements.
• Continuously reschedule resources as priorities change.
• Coordinate site surveys, quotations and installations.
• Liaise with purchasing, sales, suppliers and subcontractors.
• Manage jobs from initial enquiry through to completion.
• Ensure deadlines, customer expectations and commercial requirements are met.
• Support the smooth and efficient delivery of projects.

Skills

Field engineer coordination

Scheduling

Customer service

Communication

Commercial awareness

Prioritisation

Calm under pressure

Job description

SERVICE COORDINATOR

Keighley, BD21 £28,000 £32,000
Monday to Friday, 08 00

Are you an experienced Service Coordinator with a background in coordinating field engineers and managing both planned and reactive work?

We are looking for an organised and proactive individual who can manage engineer schedules, prioritise urgent jobs and keep customers updated within a busy, fast-paced service environment.

Working within a 24/7 service-based business, you will play a key role in coordinating three core areas: Pre-Planned Maintenance (PPM), Reactive Repairs and Installations.

The Role

• Coordinate and schedule planned maintenance, reactive repairs and installations.
• Manage engineer diaries, workloads and availability.
• Act as the first point of contact for clients, providing a professional and proactive service.
• Respond quickly to urgent and reactive requirements.
• Continuously reschedule resources as priorities change.
• Coordinate site surveys, quotations and installations.
• Liaise with purchasing, sales, suppliers and subcontractors.
• Manage jobs from initial enquiry through to completion.
• Ensure deadlines, customer expectations and commercial requirements are met.
• Support the smooth and efficient delivery of projects.

We're Looking For Someone With:

• Proven experience coordinating field engineers.
• Experience managing both planned and reactive work.
• Strong organisational and scheduling skills.
• Excellent customer service and communication skills.
• A commercially aware approach, with an understanding of budgets and profitability.
• The ability to remain calm and organised when priorities change.
• Experience within a service, engineering, maintenance or facilities environment.

Relevant Backgrounds

Service Coordinator Engineering Coordinator Engineering Scheduler Service Scheduler Maintenance Coordinator Maintenance Scheduler Field Service Coordinator Field Engineer Scheduler Service Delivery Coordinator Contract Coordinator