Service Coordinator - Essex - £27,000

Pertemps TM; England; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading service provider in the UK seeks a proactive Service Coordinator to manage electrical and fire service contracts. The role involves coordinating schedules, compliance documentation, and client communications, ensuring exceptional service delivery. Candidates should have at least 3 years of administrative experience in a technical setting, preferably in fire or electrical services. Relevant qualifications and familiarity with scheduling software are desirable. Immediate start available in Braintree with competitive salary and benefits.

Benefits

25 days holiday

Healthcare

Pension

Qualifications

• 3+ years administrative experience in a technical or construction environment.
• Prior experience in fire safety or electrical services is highly desirable.
• Familiarity with maintenance and compliance documentation preferred.

Responsibilities

• Support coordination of electrical and fire service contracts.
• Manage service schedules and compliance documentation.
• Communicate with clients to ensure high service delivery.

Skills

Highly organised

Multitasking ability

Proficient in Microsoft Office Suite

Excellent verbal and written communication skills

Education

GCSEs including English and Maths

NVQ Level 2/3 in Business Administration

Tools

Simpro

IBMS

Joblogic

Clik

Job description

Service Coordinator - Electrical & Fire - £27K

Location: Braintree Office

Hours: Monday – Friday, 8:30 am – 4:30 pm (30 Minutes unpaid lunch) – 37.5 Hour Week

Salary: DOE, up to £27,000

Benefits: 25 days holiday (excluding bank holidays), Healthcare, Pension

Start: Immediate start available

Role Overview

We are seeking a proactive and organised Service Coordinator to support the coordination of electrical and fire service contracts. The role involves working closely with the lead administrator coordinator, electrical contracts managers, and a QS lead engineer. You will play a key part in managing service schedules, compliance documentation, and client communications, ensuring a high standard of service delivery.

The role will include attendance at on-site and team meetings with clients in line with contractual obligations.

Education & Qualifications

• GCSEs or equivalent, including English and Maths (minimum).
• NVQ Level 2 / 3 in Business Administration (desirable).
• Relevant industry training or certification (e.g., Fire Safety Awareness, Electrical Safety admin courses) is a plus.

Experience

• 3+ years administrative experience, ideally in a technical, engineering, or construction environment.
• Prior experience in the fire safety or electrical services industry (highly desirable).
• Experience coordinating service schedules, engineer diaries, and customer appointments.
• Familiarity with reactive maintenance, planned preventative maintenance (PPM), and compliance documentation is preferable.

Skills & Knowledge

• Highly organised with strong multitasking ability, managing multiple jobs, engineers, and deadlines efficiently.
• Coordinate and schedule engineers and subcontractors to ensure timely, cost-effective project completion.
• Handle incoming calls, emails, and the service inbox, providing prompt responses to clients and team members.
• Process, analyse, and close jobs within Simpro (or similar software such as IBMS, Joblogic, or Clik).
• Review job sheets and engineer reports to determine next actions — e.g., job closure, further investigation, or remedial quotations.
• Maintain accurate documentation and compliance records (e.g., Fire Alarm Certificates, EICRs).
• Manage stock, order and track materials and parts, ensuring timely delivery and resource availability.
• Keep clients updated on job progress, attendance dates, and remedial works.
• Support engineers with scheduling, resources, and job information.
• Conduct monthly customer satisfaction surveys.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, Teams).
• Knowledge of fire alarm, emergency lighting, and electrical testing processes (desirable).
• Actively participate in daily team meetings and contribute to service improvements.

Communication & Interpersonal

• Excellent verbal and written communication skills, with a professional and customer-facing approach.
• Confident liaising with clients, suppliers, engineers, and management.
• Ability to work under pressure, manage urgent requests, and prioritise effectively.

Please Contact

Georgie Thain

[e-mail]

020 7932 2800