STILL UK Service Coordinator- Exeter

KION Group; Exeter; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Flexible working

Pension scheme

Life assurance

Annual bonus

Employee discounts

25 days leave

Job summary

STILL Material Handling in Exeter seeks a Service Coordinator to manage customer communications for breakdowns and service needs, coordinating field Service Engineers to ensure top‑notch service and efficient operations.

You will handle scheduling, data accuracy, and invoicing queries while contributing to continuous improvement in customer satisfaction. Hybrid working is available, with a focus on work‑life balance and strong teamwork.

Qualifications

• Experience in a customer service, coordination, scheduling, or planning role.
• Excellent communication skills across internal and external stakeholders.
• Strong IT skills, particularly Excel; SAP experience is advantageous.

Responsibilities

• Coordinate and dispatch Service Engineers to breakdowns and calls, communicating with customers at every stage.
• Plan and arrange work from Thorough Examinations and scheduled service activities.
• Organise third‑party work with approved suppliers.
• Maintain accurate planning and scheduling data and update timesheets.
• Resolve invoice-related queries promptly.

Skills

Customer service

Coordination

Scheduling

Planning

Microsoft Excel

Tools

SAP

Job description

Are you ready to play a key role in delivering exceptional customer service? At STILL Material Handling, we're looking for a Service Coordinator to join our team in Exeter. This is a pivotal position where you'll manage customer communications relating to breakdowns and service requirements, while coordinating a team of field-based Service Engineers. You'll play a vital role in ensuring we deliver first-class service, maximise engineer efficiency, and provide an outstanding customer experience.

Benefits

• Flexible Working: Hybrid and adaptable working arrangements to support a healthy work-life balance.
• Financial Benefits: Competitive salary, salary sacrifice pension scheme, life assurance, discretionary annual bonus, and access to exclusive employee discounts and vouchers.
• Generous Annual Leave: 25 days' holiday plus bank holidays.

Tasks and Qualifications

• Coordinate and dispatch Service Engineers to breakdown and call-out activities, keeping customers informed through clear and effective communication at every stage.
• Plan and arrange work arising from Thorough Examinations and scheduled service activities.
• Organise third-party work through approved suppliers when required.
• Deliver excellent customer service and maintain professional call-handling standards.
• Maintain accurate planning and scheduling data.
• Ensure timesheet information is completed accurately and updated promptly to support efficient job processing.
• Resolve invoice-related queries in a timely and professional manner.
• Support continuous improvement initiatives that enhance service delivery and customer satisfaction.

What We're Looking For

• Previous experience in a customer service, coordination, scheduling, or planning role.
• Experience working in a fast-paced environment.
• Excellent communication skills, with the confidence to build positive relationships at all levels, both internally and externally, via telephone, email, and face-to-face interactions.
• Strong prioritisation and decision-making abilities.
• A collaborative team player with a positive attitude.
• Proactive, self-motivated, and solution-focused.
• Excellent attention to detail and organisational skills.
• Strong IT skills, particularly in Microsoft Excel.
• Experience with SAP would be advantageous.
• Ability to work effectively under pressure and meet deadlines.
• Previous planning or scheduling experience would be beneficial but is not essential.

Why Join STILL?

At STILL, who you are matters. We want to get to know the person behind the application. If you share our values, take pride in a job well done, enjoy working collaboratively, and are always looking for ways to improve and grow, we'd love to hear from you. We're committed to creating a dynamic, inclusive workplace where everyone has the opportunity to succeed.

We welcome applications from people with diverse backgrounds and experiences, recognising that potential, attitude, and a willingness to learn are often just as important as previous experience.

If you're looking for a rewarding role where you can make a real impact on both customers and colleagues,

KION brands keep the world moving – globally, regionally, and locally. KION is the Supply Chain Solutions Company. With over 42,000 employees in more than 100 countries, we enable smart, sustainable, and reliable supply chains worldwide - wherever goods are stored, moved, or delivered. KION offers its customers the full spectrum of solutions to make their supply chains future-ready. Our international brands, Linde Material Handling, STILL, and Baoli and our regional brands, Fenwick and OM, stand for outstanding technological innovation, intelligent automation and service excellence in forklift trucks and warehouse equipment. Dematic complements this expertise with state-of-the-art automation technology and AI-supported software solutions that optimize intralogistics across warehousing, production, and distribution. Whether locally or globally – we offer exciting career opportunities in an innovative environment shaped by our core values: Integrity, Collaboration, Courage, and Excellence. Together, we create the magic of supply chain solutions. Join our team – Push it forward.