Dynamic Engineering Service Coordinator

The Pearson Whiffin Recruitment Group; Redditch, Birmingham; On-site; GBP 36,000 - 44,000; Full time

Job summary

The Pearson Whiffin Recruitment Group in Redditch is seeking a Service Coordinator to support field engineers, coordinate service delivery, and ensure a first-class customer experience.

You will plan day-to-day engineering services, including installations, breakdowns, planned maintenance, and off-hires, working closely with customers, engineers, subcontractors and internal teams to keep operations efficient.

Qualifications

• Experience coordinating schedules and administrative tasks in a fast-paced environment.
• Strong organisational and time management skills.

Responsibilities

• Coordinate engineer schedules and allocate resources effectively
• Manage reactive breakdowns, service requests, and planned maintenance activities
• Liaise with customers, engineers, subcontractors, and suppliers
• Support operational planning to maximise engineer utilisation
• Maintain accurate service records and operational documentation
• Manage compliance administration, training records, and certification tracking
• Support supplier and subcontractor onboarding processes
• Assist with continuous improvement initiatives and process development
• Deliver excellent customer service and communication throughout the service lifecycle

Skills

Coordination

Scheduling

Administration

Customer service

Job description

The Pearson Whiffin Recruitment Group in Redditch is seeking a Service Coordinator to support field engineers, coordinate service delivery, and ensure a first-class customer experience.

You will plan day-to-day engineering services, including installations, breakdowns, planned maintenance, and off-hires, working closely with customers, engineers, subcontractors and internal teams to keep operations efficient.