Service Coordinator & Administrator — On-site & Customer-Focused

EA First; West Suffolk; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Company pension

Health cash plan

Long service recognition

On-site parking

Job summary

EA First on the outskirts of Newmarket is seeking a proactive Service Coordinator / Administrator to keep everything organised and ensure nothing gets missed. You will coordinate appointments, plan engineers' diaries, manage the service inbox and handle quotations, renewals and invoices.

You’ll need strong organisational skills, a confident telephone manner and a working knowledge of Microsoft Office; Sage experience is a bonus.

Qualifications

• Experience in administration, customer service or service coordination.
• Proficient with Microsoft Office.
• Sage experience is a bonus.

Responsibilities

• Coordinate engineers' diaries and book maintenance visits.
• Respond to enquiries and keep customers updated from enquiry to completion.
• Manage service inbox, prepare quotations and renewals, and assist with invoicing.

Skills

Organised

Customer service

Communication skills

Prioritisation

Problem solving

Tools

Microsoft Office

Sage

Job description

EA First on the outskirts of Newmarket is seeking a proactive Service Coordinator / Administrator to keep everything organised and ensure nothing gets missed. You will coordinate appointments, plan engineers' diaries, manage the service inbox and handle quotations, renewals and invoices.

You’ll need strong organisational skills, a confident telephone manner and a working knowledge of Microsoft Office; Sage experience is a bonus.