Service Coordinator / Administrator

EA First; West Suffolk; Vor Ort; GBP 23.000 - 30.000; Vollzeit

Benefits dieser Stelle

Company pension

Health cash plan

Long service recognition

On-site parking

Zusammenfassung

EA First on the outskirts of Newmarket is seeking a proactive Service Coordinator / Administrator to keep everything organised and ensure nothing gets missed. You will coordinate appointments, plan engineers' diaries, manage the service inbox and handle quotations, renewals and invoices.

You’ll need strong organisational skills, a confident telephone manner and a working knowledge of Microsoft Office; Sage experience is a bonus.

Qualifikationen

• Experience in administration, customer service or service coordination.
• Proficient with Microsoft Office.
• Sage experience is a bonus.

Aufgaben

• Coordinate engineers' diaries and book maintenance visits.
• Respond to enquiries and keep customers updated from enquiry to completion.
• Manage service inbox, prepare quotations and renewals, and assist with invoicing.

Kenntnisse

Organised

Customer service

Communication skills

Prioritisation

Problem solving

Tools

Microsoft Office

Sage

Jobbeschreibung

Service Coordinator / Administrator

Enjoy being the person who keeps things organised and makes sure nothing gets missed?

This is a great opportunity for a proactive Service Coordinator / Administrator who enjoys a busy, varied role with plenty of customer contact.

Based on the outskirts of Newmarket, you'll work closely with the service managers and engineers, coordinating appointments and keeping customers updated from their initial enquiry through to the work being completed.

A big part of your day will involve planning engineers' diaries, booking maintenance visits and responding to urgent call-outs. Plans can change, so being able to think on your feet and work out what needs attention first will be key.

Alongside this, you'll manage the service inbox, prepare quotations and contract renewals, order materials and raise purchase orders. You'll also help with invoicing and make sure records and paperwork are kept up to date.

If you enjoy getting to know customers, solving problems and taking ownership of your workload, there's plenty here to keep you interested.

You'll need good organisational skills, a confident telephone manner and a working knowledge of Microsoft Office. Previous experience in administration, customer service or service coordination would be useful, with Sage experience an added bonus.

Location:

Outskirts of Newmarket. Fully on site, with on-site parking. The location is not easily accessible by public transport.

Hours:

8:30am-5pm.

Salary and benefits:

Competitive salary, 23 days' holiday plus bank holidays, company pension, health cash plan and long service recognition awards.