Service Coordinator, Service Admin, Administrator

Perfect Management Limited; Watford; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

23 days holiday

Pension

Job summary

A well-established organisation in North Watford is seeking a proactive Administrator, Service Co-ordinator to join their small team. Responsibilities include managing customer service requests, booking maintenance visits, and handling diaries for engineers. The ideal candidate should have experience in similar roles, be highly organised, and possess excellent customer service skills. This position offers standard working hours of 8 am to 5 pm, Monday to Friday, along with 23 days of holiday and a pension plan.

Qualifications

• Experience in a Service Administrator, Service Co-ordinator or Administrator role.
• Understanding the need to provide excellent customer service.
• Ability to work in a fast-paced environment.

Responsibilities

• Taking inbound calls from customers requesting an Engineer.
• Booking service/maintenance visits for engineers.
• Managing diaries for the engineers.
• Ordering spare parts.
• Booking new installations.

Skills

Customer service excellence

Organizational skills

Ability to work in a fast-paced environment

Tools

Clik

Word

Excel

Job description

Overview

My client is a well established organisation based in North Watford who are seeking a proactive Administrator, Service Co-ordinator to join their small team. Due to the location must have own transport.

Responsibilities

• Taking inbound calls from customers requesting an Engineer to attend their site to attend an urgent breakdown
• Book in a service/maintenance visit by an engineer
• Request more information about the service the company provide
• Calling in to follow up on a quotation they have been provided with
• Managing insurances for the businesses including cars, vans and business insurance
• Managing the diaries for the engineers
• Ordering spare parts for the engineers
• Booking in new installations
• Use of a system called Clik and also Word and Excel
• Looking for a proactive individual who can deal with a fast paced environment at certain times of the year and get the job done.

Qualifications

• Ideally experience in a Service Administrator, Service Co-ordinator or Administrator role where you understand the need to provide excellent customer service
• Live within easy commuting distance of North Watford and have your own transport
• Highly organised and able to work in a fast-paced environment

Details

Hours:8 am to 5 pm Monday to Friday – 23 days hols, closed at Xmas, Pension.