Service Coordinator / Administrator

EA First; Newmarket; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

23 days' holiday plus bank holidays

Company pension

Health cash plan

Long service recognition awards

Job summary

EA First on the outskirts of Newmarket is seeking a proactive Service Coordinator/Administrator who thrives in a busy, varied role with lots of customer contact. You will plan engineers' diaries, book maintenance visits, respond to urgent call-outs, manage the service inbox, prepare quotations, renew contracts, order materials and raise purchase orders.

You'll also assist with invoicing and keep records up to date.

Qualifications

• Good organisational skills and a confident telephone manner.
• Experience in administration, customer service or service coordination.
• Sage experience is a bonus and Microsoft Office proficiency is essential.

Responsibilities

• Coordinate appointments and plan engineers' diaries.
• Book maintenance visits and respond to urgent call-outs.
• Manage the service inbox and prepare quotations.
• Renew contracts, order materials and raise purchase orders.
• Assist with invoicing and keep records up to date.

Skills

Organised

Customer contact

Telephone manner

Tools

Sage

Microsoft Office

Job description

Service Coordinator / Administrator

Enjoy being the person who keeps things organised and makes sure nothing gets missed?

This is a great opportunity for a proactive Service Coordinator / Administrator who enjoys a busy, varied role with plenty of customer contact.

Based on the outskirts of Newmarket, you'll work closely with the service managers and engineers, coordinating appointments and keeping customers updated from their initial enquiry through to the work being completed.

A big part of your day will involve planning engineers' diaries, booking maintenance visits and responding to urgent call-outs. Plans can change, so being able to think on your feet and work out what needs attention first will be key.

Alongside this, you'll manage the service inbox, prepare quotations and contract renewals, order materials and raise purchase orders. You'll also help with invoicing and make sure records and paperwork are kept up to date.

If you enjoy getting to know customers, solving problems and taking ownership of your workload, there's plenty here to keep you interested.

You’ll need good organisational skills, a confident telephone manner and a working knowledge of Microsoft Office. Previous experience in administration, customer service or service coordination would be useful, with Sage experience an added bonus.

Location

Outskirts of Newmarket. Fully on site, with on-site parking. The location is not easily accessible by public transport.

Hours

8:30am-5pm.

Salary and benefits

• Competitive salary
• 23 days' holiday plus bank holidays
• company pension
• health cash plan
• long service recognition awards