Service Coordinator / Administrator

Spencers Recruitment Ltd.; City Of London; On-site; GBP 26,000 - 28,000; Full time

Job summary

Spencers Recruitment Ltd. in North West London is seeking a Service Coordinator / Administrator to join a busy team. You will coordinate engineers, book visits, manage diaries and keep clients updated on progress.

The role requires a structured administrator with diary management and strong communication skills, able to handle multiple jobs and generate reports when required.

Qualifications

• Previous experience in an administrative, coordination or scheduling role.
• Experience arranging engineers, contractors or field-based staff would be highly advantageous.
• Ideally experience within property services, facilities management, maintenance or a similar service-based industry.
• Confident dealing with customers over the phone and by email.
• Strong organisational skills and able to manage a busy diary.
• Good attention to detail.
• Comfortable working with reports and written documentation.
• Able to work under pressure and manage multiple jobs at the same time.
• Good IT skills and confident picking up new systems.
• Reliable, organised and proactive.

Responsibilities

• Answering incoming calls and dealing with customer enquiries
• Booking and scheduling engineers for maintenance and service visits
• Coordinating engineers' diaries and managing appointments
• Liaising with customers to arrange and confirm appointments
• Following up on outstanding jobs and making sure they are progressed
• Receiving and checking engineers' reports
• Preparing and sending reports to clients where required
• Keeping customers updated on the progress of jobs
• Maintaining accurate records of jobs, appointments and engineer visits
• Dealing with general administration and paperwork
• Liaising between engineers, customers and the office team
• Managing a busy workload and prioritising urgent jobs where necessary

Skills

Communication skills

Organisational skills

Diary management

Customer service

Attention to detail

Tools

MS Office

Job description

Service Coordinator / Administrator

Our client is an established property services company based in North West London and is looking for an experienced Service Coordinator / Administrator to join their team.

This is a busy and varied administrative role, coordinating a team of engineers and making sure jobs are booked in, followed up and completed efficiently.

The role would suit someone with previous experience in a service coordination, scheduling or administrative position, ideally within property services, facilities management, maintenance or a similar industry.

Responsibilities

• Answering incoming calls and dealing with customer enquiries
• Booking and scheduling engineers for maintenance and service visits
• Coordinating engineers' diaries and managing appointments
• Liaising with customers to arrange and confirm appointments
• Following up on outstanding jobs and making sure they are progressed
• Receiving and checking engineers' reports
• Preparing and sending reports to clients where required
• Keeping customers updated on the progress of jobs
• Maintaining accurate records of jobs, appointments and engineer visits
• Dealing with general administration and paperwork
• Liaising between engineers, customers and the office team
• Managing a busy workload and prioritising urgent jobs where necessary

About You

Salary: £26,000 - £28,000

Hours: Full-time, Monday to Friday

Location: North West London

• Previous experience in an administrative, coordination or scheduling role
• Experience arranging engineers, contractors or field-based staff would be highly advantageous
• Ideally, experience within property services, facilities management, maintenance or a similar service-based industry
• Confident dealing with customers over the phone and by email
• Strong organisational skills and able to manage a busy diary
• Good attention to detail
• Comfortable working with reports and written documentation
• Able to work under pressure and manage multiple jobs at the same time
• Good IT skills and confident picking up new systems
• Reliable, organised and proactive