On-Site Service Coordinator: Scheduling & Quotes

EA First; Newmarket; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

23 days' holiday plus bank holidays

Company pension

Health cash plan

Long service recognition awards

Job summary

EA First on the outskirts of Newmarket is seeking a proactive Service Coordinator/Administrator who thrives in a busy, varied role with lots of customer contact. You will plan engineers' diaries, book maintenance visits, respond to urgent call-outs, manage the service inbox, prepare quotations, renew contracts, order materials and raise purchase orders.

You'll also assist with invoicing and keep records up to date.

Qualifications

• Good organisational skills and a confident telephone manner.
• Experience in administration, customer service or service coordination.
• Sage experience is a bonus and Microsoft Office proficiency is essential.

Responsibilities

• Coordinate appointments and plan engineers' diaries.
• Book maintenance visits and respond to urgent call-outs.
• Manage the service inbox and prepare quotations.
• Renew contracts, order materials and raise purchase orders.
• Assist with invoicing and keep records up to date.

Skills

Organised

Customer contact

Telephone manner

Tools

Sage

Microsoft Office

Job description

EA First on the outskirts of Newmarket is seeking a proactive Service Coordinator/Administrator who thrives in a busy, varied role with lots of customer contact. You will plan engineers' diaries, book maintenance visits, respond to urgent call-outs, manage the service inbox, prepare quotations, renew contracts, order materials and raise purchase orders.

You'll also assist with invoicing and keep records up to date.