Service Coordinator - Fire & Security Admin

Clements Young; Newmarket; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Company pension

Health cash plan

Long service recognition awards

23 days holiday + 8 bank holidays

Job summary

Clements Young in Newmarket is seeking a Service Coordinator / Administrator to organise engineers' schedules, manage enquiries and keep service and maintenance work running smoothly. This office-based role suits a organised administrator with strong customer service skills and a confident telephone manner.

You will work closely with the Service Managers and engineering team to coordinate maintenance, reactive calls and remedial works, while handling invoicing queries and RAMS where needed.

Qualifications

• Administrative and organisational skills with ability to prioritise multiple tasks.
• Professional telephone manner and clear written and verbal communication.
• Customer service experience desirable.
• Proficient in Word, Excel and Outlook; Sage experience advantageous.
• Confident with figures and maintaining accurate records.
• Able to learn in-house service CRM system.
• Proactive problem-solving and team support.
• Able to work independently and as part of a team.
• Willingness to learn fire and security industry requirements and compliance procedures.

Responsibilities

• Plan and schedule engineers' work, including planned maintenance and reactive calls.
• Liaise with clients and engineers to confirm appointments and coordinate day-to-day service activity.
• Manage the service department inbox and respond to client enquiries.
• Maintain accurate customer, contract and service records using the CRM system.
• Process engineers' paperwork, issue completion documentation and chase missing information.
• Prepare annual maintenance renewal quotations and remedial quotes.
• Order materials, raise purchase orders and liaise with suppliers.
• Maintain and issue the engineers' on-call rota.
• Assist with invoicing, invoice queries and outstanding accounts with the accounts team.
• Support department performance targets and RAMS preparation.

Skills

Administration

Organisation

Customer service

Telephone skills

Word

Excel

Outlook

Sage

CRM system

Problem solving

Teamwork

Independent working

Fire & security compliance

Tools

Sage

CRM system

Job description

Clements Young in Newmarket is seeking a Service Coordinator / Administrator to organise engineers' schedules, manage enquiries and keep service and maintenance work running smoothly. This office-based role suits a organised administrator with strong customer service skills and a confident telephone manner.

You will work closely with the Service Managers and engineering team to coordinate maintenance, reactive calls and remedial works, while handling invoicing queries and RAMS where needed.