Service Coordinator: Admin, Invoicing & SAP/Simpro

Johnson Controls, Inc.; Droitwich Spa; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Pension & Life Assurance

Phone & Laptop Provided

40 Hour Week

Collaborative team environment

Zero Harm safety policy

25 days annual leave

Job summary

Johnson Controls in Droitwich is seeking a Service Coordinator to support a major customer contract. Based at our local office, you will handle daily administration and operational tasks, respond to customer queries by phone, order supplies, manage vendors, and process invoices using Simpro and Sage 200.

Working with the Office Scheduler, you will prioritise call-outs, access client SAP systems to view upcoming maintenance tasks, upload service reports, and close tasks to meet KPIs.

Qualifications

• Organised with ability to prioritise tasks.
• Experience with Microsoft Office and ordering/invoicing systems.
• Excellent communication in verbal and written form.
• Ability to work independently and within a wider team.
• Experience building and maintaining relationships with clients and vendors.
• Previous administration experience is desirable.
• SC Clearance required for site access (to be actioned before start date).

Responsibilities

• Handle day-to-day administration and operations for a main customer contract.
• Respond to customer queries by telephone and email.
• Order supplies and manage vendors; process invoices; assist with AR & AP inquiries.
• Utilise Simpro and Sage 200 for daily tasks and reporting.
• Liaise with the Office Scheduler to prioritise call-outs and access client SAP systems to view maintenance tasks, then upload service reports to meet KPIs.

Skills

Organised

Microsoft Office

Excellent communication

Independent

Team player

Relationship building

Administration experience

Simpro

Sage 200

Tools

Simpro

Sage 200

Microsoft Office

Job description

Johnson Controls in Droitwich is seeking a Service Coordinator to support a major customer contract. Based at our local office, you will handle daily administration and operational tasks, respond to customer queries by phone, order supplies, manage vendors, and process invoices using Simpro and Sage 200.

Working with the Office Scheduler, you will prioritise call-outs, access client SAP systems to view upcoming maintenance tasks, upload service reports, and close tasks to meet KPIs.