Service & Operations Coordinator (Simpro/Sage)

Johnson Controls, Inc.; United Kingdom; Remote; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

25 days annual leave

Pension & Life Assurance

Phone, Laptop & Equipment provided

40 Hour week

Collaborative team environment

Zero Harm policy

Job summary

Johnson Controls, Inc. is seeking a Service Coordinator at our Droitwich office to manage day-to-day administration for a major customer contract and support the operations team.

You will handle customer queries by phone, process invoices, order supplies, and liaise with suppliers and vendors using Simpro and Sage 200, ensuring tasks are completed to KPI targets.

The role requires strong organisation, excellent communication, and the ability to work independently within a collaborative team.

Qualifications

• Organised and able to prioritise tasks.
• Experience with Microsoft Office and ordering/invoicing systems.
• Excellent verbal and written communication.
• Ability to work independently and in a team.
• Experience building relationships with clients, engineers and vendors.
• Administration experience preferred.
• Experience with Simpro and Sage 200.
• SC Clearance required for site access.

Responsibilities

• Handle day-to-day administration and operational activities for a main customer contract.
• Manage customer queries via telephone and requests.
• Order supplies, manage vendors, process invoices.
• Access client SAP systems to view maintenance tasks and upload service reports.
• Coordinate with the Office Scheduler to prioritise call-outs.

Skills

Organisation

Communication skills

Independence

Team collaboration

Vendor/Client relationship management

Administration experience

Tools

Microsoft Office

Simpro

Sage 200

Job description

Johnson Controls, Inc. is seeking a Service Coordinator at our Droitwich office to manage day-to-day administration for a major customer contract and support the operations team.

You will handle customer queries by phone, process invoices, order supplies, and liaise with suppliers and vendors using Simpro and Sage 200, ensuring tasks are completed to KPI targets.

The role requires strong organisation, excellent communication, and the ability to work independently within a collaborative team.