Service Administrator

Morgan McKinley (Guildford); Manchester; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Hybrid work arrangement

On-site parking

Job summary

We have a fantastic opportunity in Manchester for a Service Coordinator to join a global organisation. The role is Monday to Friday, 9:00am–5:30pm with 3 days in the office and 2 days from home after training, on a 3-month temporary contract with a strong extension potential.

Responsibilities include handling service requests, coordinating with engineers, preparing quotations, and maintaining SAP records. The ideal candidate will have customer support or admin experience and be highly organised

Qualifications

• Previous experience in a customer support or administrative role.
• Familiarity with SAP, CRM, Salesforce or similar business systems.
• Strong communication skills, both written and verbal.
• Highly organised with strong prioritisation skills.
• Detail-focused with a commitment to accuracy in a fast-paced environment.
• Demonstrated commitment to delivering excellent customer service.

Responsibilities

• Process service requests including responding to the customer in a timely manner and liaising with the Field Service Engineer team to identify a suitable engineer and date to attend site
• Where follow up visits are required, liaise with the customer, engineer and other internal teams as necessary to ensure the work is carried out within agreed timescales, eg liaise with Spare Parts team to order parts as needed
• Prepare and issue quotations in line with customer requirements
• Respond to customer enquiries via telephone and email in a timely manner
• Maintain accurate records in SAP

Skills

Customer support

Administrative

Strong communication

Organised

Attention to detail

SAP

CRM

Salesforce

Tools

SAP

CRM

Salesforce

Job description

• Location: Manchester
• Pay Rate: £15.00 per hour
• Holiday Entitlement: 25 days holiday plus Bank Holidays (pro rata)
• Working Hours: Monday to Friday, 9:00am - 5:30pm
• Work Pattern: Hybrid - 2 days working from home following approximately 4 weeks of onsite training
• Parking: On-site parking available
• Start Date: As soon as possible
• Contract Type: 3 month temporary contract with potential for extension

Role Overview

We have a fantastic opportunity for a customer focused individual to join a global organisation and industry leader in the role of Service Coordinator. This role is working Monday to Friday, 9 - 5.30 with 3 days a week in the office and 2 days a week from home following successful completion of training.

Initially this is being offered on a temporary basis for 3 months with a strong possibility of extension.

Key Responsibilities

• Process service requests including responding to the customer in a timely manner and liaising with the Field Service Engineer team to identify a suitable engineer and date to attend site
• Where follow up visits are required, liaise with the customer, engineer and other internal teams as necessary to ensure the work is carried out within agreed timescales, eg liaise with Spare Parts team to order parts as needed
• Prepare and issue quotations in line with customer requirements
• Respond to customer enquiries via telephone and email in a timely manner
• Maintain accurate records in SAP

Skills & Experience Required

• Previous experience in a customer support or administrative role
• Familiarity with SAP, CRM, Salesforce or similar business systems
• Strong communication skills, both written and verbal
• Highly organised with strong prioritisation skills
• Detail-focused with a commitment to accuracy in a fast-paced environment
• Demonstrated commitment to delivering excellent customer service