Service Coordinator

Johnson Controls, Inc.; Droitwich Spa; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

Pension & Life Assurance

Phone & Laptop Provided

40 Hour Week

Collaborative team environment

Zero Harm safety policy

25 days annual leave

Job summary

Johnson Controls in Droitwich is seeking a Service Coordinator to support a major customer contract. Based at our local office, you will handle daily administration and operational tasks, respond to customer queries by phone, order supplies, manage vendors, and process invoices using Simpro and Sage 200.

Working with the Office Scheduler, you will prioritise call-outs, access client SAP systems to view upcoming maintenance tasks, upload service reports, and close tasks to meet KPIs.

Qualifications

• Organised with ability to prioritise tasks.
• Experience with Microsoft Office and ordering/invoicing systems.
• Excellent communication in verbal and written form.
• Ability to work independently and within a wider team.
• Experience building and maintaining relationships with clients and vendors.
• Previous administration experience is desirable.
• SC Clearance required for site access (to be actioned before start date).

Responsibilities

• Handle day-to-day administration and operations for a main customer contract.
• Respond to customer queries by telephone and email.
• Order supplies and manage vendors; process invoices; assist with AR & AP inquiries.
• Utilise Simpro and Sage 200 for daily tasks and reporting.
• Liaise with the Office Scheduler to prioritise call-outs and access client SAP systems to view maintenance tasks, then upload service reports to meet KPIs.

Skills

Organised

Microsoft Office

Excellent communication

Independent

Team player

Relationship building

Administration experience

Simpro

Sage 200

Tools

Simpro

Sage 200

Microsoft Office

Job description

About Us

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as datacenters, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Password Services Air Conditioning LTD, under Johnson Controls, operates in Droitwich, providing innovative maintenance and service solutions to a wide customer base across all industry segments for HVAC and air conditioning systems.

What we offer

• Competitive salary
• Paid Annual Leave - 25 days (Holiday buy back option available).
• Comprehensive benefits package - Pension & Life Assurance.
• Phone, Laptop & Equipment provided.
• 40 Hour week - Monday to Friday
• Encouraging, developmental & collaborative team environment
• Dedication to safety through our Zero Harm policy

What you will do

As a Service Coordinator based at our Droitwich office, you will be responsible for one of our main customer contracts, working alongside another coordinator to ensure all requirements are met. You will handle day-to-day administration and operational activities, including managing customer queries and requests via telephone, ordering supplies, managing vendors, processing invoices, and other general administrative tasks using Simpro software and Sage 200. You will liaise with the Office Scheduler to prioritise customer call-outs and access client SAP systems to view upcoming maintenance tasks prior to uploading service reports and closing tasks to meet client KPIs.

How you will do it

• Report to the Office Manager/Scheduler.
• Operate client SAP systems to interact with Simpro.
• Manage customer enquiries.
• Process invoices and assist with AR & AP enquiries, order supplies, and manage vendors.
• Support administrative tasks across the operational team.

What we look for

• Someone who is organised & can prioritise tasks
• Experience with Microsoft Office suite & with ordering & invoicing systems
• Excellent communication skills both verbally and written
• Ability to work independently & also as part of a wider team
• Experience building & maintaining relationships with Clients, Engineers, Vendors, etc.
• Previous experience in an administration role is desired
• Previous experience of Simpro and Sage 200 operating systems is desired
• SC Clearance is required for site access; this will be actioned prior to initial start date.