Service Coordinator: Client Ops & Admin for Critical Systems

Johnson Controls; Droitwich Spa; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

25 days annual leave

Pension & Life Assurance

Phone and laptop provided

40-hour week

Team-oriented environment

Zero Harm safety policy

Job summary

Johnson Controls is seeking a Service Coordinator for the Droitwich office to manage day-to-day administration and operational activities, handling customer queries, ordering supplies, and coordinating with vendors using Simpro and Sage 200 to keep contracts on track.

You will report to the Office Manager/Scheduler, work on-site Monday to Friday, and help ensure tasks align with client KPIs while maintaining strong relationships with engineers and clients.

Qualifications

• Experience in administrative roles and customer service.
• Experience with Simpro and Sage 200 preferred.
• SC Clearance required for site access.

Responsibilities

• Handle day-to-day administration and operational activities.
• Manage customer queries via telephone and email.
• Process invoices and assist with AR & AP enquiries.
• Order supplies and manage vendors.
• Access client SAP systems to view upcoming maintenance tasks and upload service reports.

Skills

Organised

Task prioritisation

Communication skills

Independent work

Team collaboration

Client/vendor relationships

Tools

Simpro

Sage 200

Microsoft Office

Job description

Johnson Controls is seeking a Service Coordinator for the Droitwich office to manage day-to-day administration and operational activities, handling customer queries, ordering supplies, and coordinating with vendors using Simpro and Sage 200 to keep contracts on track.

You will report to the Office Manager/Scheduler, work on-site Monday to Friday, and help ensure tasks align with client KPIs while maintaining strong relationships with engineers and clients.