Service & Support Admin Coordinator

Driver Hire Norwich, Great Yarmouth and Lowestoft; East Tuddenham; On-site; GBP 24,000 - 30,000; Full time

Job summary

Client near Dereham is seeking a Service & Support Administrator for a full-time, office-based role. If you enjoy being organised, helping customers and colleagues, and juggling multiple priorities, this is ideal. You'll join an established team, receive guidance and training as you settle in.

As a key contact for customers and engineers, you will handle requests, schedule with engineers, process invoices, and support stock control and general administration, with potential accounts tasks.

Qualifications

• Previous administration experience is essential.
• Excellent attention to detail and a well-organised approach.
• Confident and professional when dealing with customers.
• Computer proficiency with Microsoft Office software.
• Positive, upbeat and can-do attitude.
• Works well as part of an established team and communicates with customers, suppliers and engineers.
• Willing to take on basic accounts tasks including day-to-day financial administration.

Responsibilities

• Handling customer requests and enquiries by phone, email and other channels.
• Answering incoming telephone calls and providing a friendly, professional service.
• Coordinating with engineers to schedule and support customer requirements.
• Raising and processing customer invoices.
• Ordering hardware, equipment and other stock as required.
• Monitoring stock levels and ensuring required items are available.
• Liaising with suppliers and customers.
• Maintaining accurate records and keeping systems up to date.
• Supporting the wider team with general administrative duties.
• Taking on some basic accounts responsibilities, including assisting with day‑to‑day financial administration.

Job description

Client near Dereham is seeking a Service & Support Administrator for a full-time, office-based role. If you enjoy being organised, helping customers and colleagues, and juggling multiple priorities, this is ideal. You'll join an established team, receive guidance and training as you settle in.

As a key contact for customers and engineers, you will handle requests, schedule with engineers, process invoices, and support stock control and general administration, with potential accounts tasks.